Sophie’s Professional Hoarders House Clearance Service In Bishop Middleham – County Durham
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
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- End of tenancy clean
- One off house clean
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Sophie’s Hoarders House Clearance Service Bishop Middleham – County Durham
Case Study: Hoarder’s House Clearance in Bishop Middleham, County Durham
Client: Adult Social Services Referral
Location: Bishop Middleham, County Durham
Service: Extreme Hoarding Property Clearance & Deep Clean
Duration: 4.5 Days
Company: Sophie’s Cleaning Company
Background
Sophie’s Cleaning Company was contacted via a referral from a local Adult Social Services team in Bishop Middleham, County Durham. The referral involved a vulnerable adult who had been temporarily relocated to assisted living, leaving behind a two-bedroom end-terrace property in an advanced state of hoarding.
The property had become a health and safety risk. It required immediate intervention not only to make it habitable but also to support the individual’s return home, in line with their long-term care plan.
⚠️ Key Issues Identified
Upon initial assessment, the property presented several serious challenges:
Heavy hoarding across all rooms, including bathrooms and hallway
Blocked exits and fire escape routes
Severe rodent infestation, with active droppings and nesting areas
Unstable floor space covered in piled items, posing trip hazards
Strong odours and visible signs of mould and damp throughout
Unsanitary kitchen and bathroom, completely unusable
This was a high-risk case that required urgent clearance, biohazard cleaning, and compassionate handling.
️ Our Process
We approached this job with our specialised hoarder clearance protocol, prioritising safety, client dignity, environmental responsibility, and emotional sensitivity.
Phase 1: Pre-Assessment & Coordination
Our team visited the property accompanied by a social care liaison. A full risk assessment and access strategy were completed.
Key decisions made at this stage:
Create a “retain and recover” protocol for the client’s important items
Identify structural hazards (rotted kitchen floorboard, unstable loft access)
Schedule a discreet, low-visibility clearance to protect client privacy in this small, tight-knit community
Liaise directly with pest control to handle live infestation safely
Phase 2: Sorting & Segregation
The hoarded items were sorted into the following categories:
Important personal belongings (e.g. ID documents, medication, memorabilia)
Hazardous and biological waste
Electrical goods (many outdated or unsafe)
Furniture and soft furnishings
General waste and recyclables
We recovered and preserved:
A photo album with over 100 family photographs
Two vintage wristwatches from a bedside drawer
A box of legal documents including birth certificate and benefits paperwork
These were cleaned and returned securely to the care team.
️ Phase 3: Full Property Clearance
Clearance was carried out room by room, beginning with the hallways and kitchen, to allow safer access.
In total, we removed:
4.2 tonnes of general and biohazard waste
9 broken or outdated electrical items (TVs, microwaves, etc.)
3 full-size skip loads of general refuse and contaminated materials
2 heavily infested armchairs and 1 sofa
All waste was processed through licensed carriers, with full documentation provided to the referring body.
Phase 4: Deep Clean, Decontamination & Sanitisation
With the house cleared, we carried out a comprehensive clean, focusing on health restoration and hygiene:
Full steam sanitisation of floors, walls, and counters
Antibacterial fogging treatment in each room
Mould removal in bathroom, kitchen, and rear bedroom
Full deep clean of cooker, fridge, and sink areas
Toilet, basin, and bath sanitised to NHS-level hygiene standards
Rodent nests removed, and pest entry points sealed
Pest control specialists were brought in on day 2 to complete safe fumigation and long-term prevention treatments.
Phase 5: Repairs & Final Reporting
We coordinated minor but necessary repairs before completion:
Replaced one rotted kitchen floorboard with a temporary safe panel
Removed unsafe loft ladder
Repaired broken kitchen tap and flushed system for water safety
We compiled a full clearance and sanitation report for Adult Social Services, including:
Inventory of retained items
Waste documentation
Photo evidence (before and after)
Recommendations for maintaining hygiene standards
✅ Results
Full house clearance completed in 4.5 days
House rendered safe, sanitary, and habitable
Client was able to return home, with ongoing community support
Compliance with all environmental and health & safety laws
Positive follow-up from care coordinators and family
Professional Feedback
“Sophie’s Cleaning Company were incredible from start to finish. They worked with compassion and professionalism in a highly sensitive situation. Thanks to their team, our client has regained access to their home with dignity and safety.”
— S. Jones, Social Worker, County Durham Adult Social Services
Why Sophie’s Cleaning Company?
We are County Durham’s trusted experts in hoarder house clearance, working with families, landlords, social workers, and housing associations to restore properties with care and integrity.
What makes us different:
Non-judgmental and confidential service
Biohazard-trained clearance teams
Fully licensed waste disposal
Emotional awareness and client-centered communication
Coverage throughout Bishop Middleham, Sedgefield, Trimdon, and wider County Durham
Need Help With a Hoarded Property?
Let us handle the hard work, discreetly and respectfully.
Serving Bishop Middleham & County Durham
Call Sophie’s Cleaning Company.
Free, no-obligation assessments available
For Hoarders House Clearance In Bishop Middleham – County Durham and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
