Sophie’s Professional Hoarders House Clearance Service In Felton – Northumberland
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
Please CLICK HERE to see a full list of our cleaning services
Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
Read what our customers say HERE
Sophie’s Hoarders House Clearance Service Felton Customer Reviews
Client: Adult son of the homeowner
Location: Felton, Northumberland
Property Type: 3-bedroom detached house with garage and garden
Service Provided: Full hoarder house clearance, biohazard removal, deep cleaning, garden clearance, and pest control coordination
Duration: 6 days
Team Size: 4 clearance and sanitation professionals
Background
In early 2025, Sophie’s Cleaning Company was contacted by a concerned client whose elderly mother had lived alone in Felton for over 15 years. Over the past decade, the property had become increasingly overwhelmed by hoarding behaviour, which worsened after the passing of a close family member. The house was no longer safe for occupancy, and with a potential house sale on the horizon, the family urgently needed a compassionate, discreet, and professional clearance service.
Our task was to restore the property to a safe, clean, and dignified state — while preserving sentimental items and handling the project with emotional sensitivity.
Initial Assessment
Upon our site inspection, we identified a range of structural, health, and hygiene issues:
All rooms obstructed with large volumes of clutter — newspapers, clothing, packaging, and broken furniture.
Strong odours and air quality concerns from decomposing food and damp materials.
The kitchen was unusable, with out-of-date food and black mould on cabinets and surfaces.
Rodent droppings, nesting materials, and signs of infestation throughout the house and garage.
Garden overgrown and littered, with discarded items and rusting tools.
Biohazard risks, including soiled items and unidentifiable waste in corners and cupboards.
This was categorised as a Level 4 hoarder property, requiring PPE, waste segregation, biohazard handling, and coordinated pest management.
Step-by-Step Clearance Plan
We developed a 6-day clearance plan focused on safety, respect for the client’s history, and efficient turnaround to meet the family’s deadlines.
Day 1: Health & Safety Setup / Access Creation
Full site risk assessment and zoning with clear PPE protocols.
Cleared pathways from the front door to each major room to ensure emergency access.
Removed high-risk waste from entry points, including sharp and decomposing materials.
Established ventilation in rooms with strong odour buildup.
Day 2: Living Room and Stairwell Clearance
Removed damaged furniture, excessive magazines, paper clutter, and loose textiles.
Carefully identified and preserved sentimental items (photo albums, a sewing machine, military medals).
Separated recyclable materials, including paper, textiles, and metal for ethical disposal.
Day 3: Kitchen and Biohazard Removal
Removed rotting food waste and dismantled mould-covered kitchen units.
Coordinated with pest control for deep rodent treatment and sanitisation.
Applied professional decontamination solutions to walls, floors, and hidden surfaces.
Recovered salvageable cookware and cleaned it for safe return to the family.
Day 4: Bedrooms and Bathroom Deep Clean
Cleared large volumes of clothes, bedding, and bags from all three bedrooms.
Identified and preserved items of value: legal documents, a will, family photographs.
Cleaned and disinfected the bathroom, removing heavy limescale, grime, and mould.
Repaired minor plumbing issues (leaky tap, blocked drain).
Day 5: Garage and Garden Clearance
Disposed of rusted tools, garden waste, and hazardous containers stored in the garage.
Trimmed back overgrowth around entry points and removed broken outdoor furniture.
Cleared rubbish dumped in garden corners and installed temporary pest deterrents.
Day 6: Final Cleaning, Odour Control & Client Review
Used fogging machines with enzyme-based cleaners to eliminate lingering odours.
Conducted final steam-clean of floors and walls in all living areas.
Returned categorised personal belongings to the family.
Completed a walkthrough with the client to review the transformation.
Results & Impact
Area Before Sophie’s Cleaning Company After Completion
Interior Access Obstructed, unsafe Fully navigable and risk-free
Hygiene Level Biohazard risk, rodent activity Sanitised and pest-free
Garden and Garage Unsafe, overgrown, full of debris Cleared, trimmed, and safely accessible
Odour and Air Quality Strong odours, poor ventilation Fresh-smelling and fully ventilated
Belongings Recovered At risk of being lost or damaged 85+ items safely returned to the family
Total waste removed: ~5.5 tonnes
Recovered items: Over 85 (photos, certificates, documents, personal memorabilia)
Project completed on time and budget: ✔️
Property now fit for estate agent viewing: ✔️
Client Feedback
“I had no idea where to start. Sophie’s Cleaning Company made an incredibly difficult situation easier with their kindness and professionalism. They found things we thought were lost forever and treated my mother’s home with respect. I can’t thank them enough.”
— Client’s Son, Felton
Why Choose Sophie’s Cleaning Company?
Sensitive, discreet service tailored to hoarding cases
Trained in biohazard and mental health-informed cleaning
Reliable, compassionate team with local Northumberland knowledge
Licensed waste carriers, ensuring legal and ethical disposal
Need Hoarder House Clearance in Felton?
If you’re facing an overwhelming clearance job in Felton or surrounding parts of Northumberland, we’re here to help — respectfully, professionally, and thoroughly.
Sophie’s Cleaning Company – Clearing Clutter, Restoring Dignity.
For Hoarders House Clearance In Felton – Northumberland and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
