Sophie’s Professional Hoarders House Clearance Service In Murton – County Durham
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
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Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
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Sophie’s Hoarders House Clearance Service Murton – County Durham
Client: Family of a Deceased Resident
Service: Hoarder’s House Clearance & Deep Clean
Location: Murton, County Durham
Duration: 4 Days
Team Size: 5 Cleaning & Clearance Specialists
Background
Sophie’s Cleaning Company was contacted by the family of an elderly resident who had recently passed away. The gentleman had lived alone in a three-bedroom terraced property in Murton, County Durham, for over 40 years and had developed a hoarding disorder in his later life. The family, grieving and overwhelmed, needed professional help to respectfully clear and restore the home.
The property had been untouched for years. What started as a routine house clearance quickly turned into one of the most challenging—and rewarding—projects our team had handled this year.
The Challenge
On initial inspection, the property revealed:
Rooms packed with old furniture, unopened mail, broken appliances, and decades of clutter
Kitchen and bathroom in unsanitary condition with mould, grime, and insect activity
Narrow walkways through piles of boxes, newspapers, and plastic bags
Personal items hidden among the clutter, including sentimental family heirlooms
Airborne allergens and an intense, stale odour
The family wanted to preserve anything of value or sentimental importance but couldn’t face sorting through the property themselves. Discretion and sensitivity were top priorities.
Our Approach
1. Initial Consultation & Planning
Met with the family on-site for a discreet and compassionate consultation.
Completed a risk assessment and created a detailed clearance and cleaning plan.
Arranged for secure storage of any valuable or sensitive items to be returned to the family.
2. Systematic Clearance
Divided the property into zones and cleared one room at a time.
Recovered family photographs, old letters, and valuable memorabilia for safekeeping.
Removed over 80 bags of waste and debris, including hazardous materials.
Collaborated with local authorities for responsible waste disposal and recycling.
3. Deep Cleaning & Restoration
Used professional-grade PPE and industrial equipment to deep clean all surfaces.
Steam-cleaned and sanitised the kitchen, bathroom, and high-touch areas.
Treated mould and mildew on walls and ceilings.
Neutralised odours using a high-strength ozone treatment and air purifiers.
4. Final Presentation
Delivered before-and-after photos and a full clearance report.
Offered follow-up cleaning services and recommendations for minor repairs.
Returned all identified valuables to the family in a secure and respectful handover.
The Result
After four days of intensive work, the transformation was extraordinary. What was once a cluttered and uninhabitable space became a clean, safe, and dignified home. The family was not only relieved but deeply moved by the care our team put into the process.
Client Testimonial
“Sophie’s Cleaning Company were absolute angels. They handled everything with such kindness and professionalism. We were dreading this process, but they made it easier than we ever imagined. The house looks unrecognisable—and they helped us find family keepsakes we thought were lost forever.”
– Laura M., Murton
Why Choose Sophie’s Cleaning Company?
✅ Fully Insured & Licensed Waste Carriers
✅ Sensitive & Discreet Hoarder Clearance Experts
✅ Trained in Trauma-Informed Cleaning Practices
✅ Serving Murton and the wider County Durham area
Need help with a similar situation in Murton or surrounding areas?
Call Sophie’s Cleaning Company today for a confidential consultation.
Professional, Compassionate, Reliable.
For Hoarders House Clearance In Murton – County Durham and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
