Sophie’s Professional Hoarders House Clearance Service In Pegswood – Northumberland
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
Please CLICK HERE to see a full list of our cleaning services
Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
Read what our customers say HERE
Sophie’s Hoarders House Clearance Service Pegswood
Client: Daughter of Former Resident
Location: Pegswood, Northumberland
Property Type: 2-Bedroom End-Terrace Cottage
Service Provided: Full Hoarder House Clearance, Deep Biohazard Cleaning, Pest Control, Odour Neutralisation
Duration: 5 Days
Team Size: 4 Cleaning Operatives + 1 Team Leader
Background
In July 2025, Sophie’s Cleaning Company was contacted by a woman living in Yorkshire who had recently inherited her late father’s home in Pegswood, Northumberland. Her father, who had lived in the property alone for nearly 30 years, had been battling isolation, depression, and eventually hoarding disorder.
The daughter had visited the home after years away and was overwhelmed by the scale of clutter, decay, and disrepair. She urgently needed a reliable and compassionate cleaning company to carry out a full house clearance and deep cleaning service in preparation for selling the property.
Our client was clear: she wanted the home cleared quickly, respectfully, and to be kept informed of any important personal items or legal documents discovered during the process.
Initial Assessment
Our team conducted a site inspection the day after contact. Conditions inside included:
Main entrance blocked by a wall of junk mail, newspapers, and rubbish bags.
The kitchen was non-functional, with rotting food, thick layers of grime, and a collapsed ceiling panel due to a historic leak.
The living room was inaccessible, piled with broken electronics, magazines, takeaway containers, and old furniture.
Bathrooms were sealed shut, showing signs of black mould around the doorway.
Both bedrooms were used for storage, filled with bin bags, old bedding, clothing, and household items.
Odour was pervasive—a mix of damp, smoke, and decay.
Evidence of rodents: droppings, nesting material, gnawed packaging.
Family heirlooms, financial documents, or photos were potentially buried beneath the clutter.
Due to the presence of organic waste, mould, and pests, we categorised this job as a Level 3 Biohazard Risk, requiring strict PPE protocols and systematic clearing methods.
️ Day-by-Day Breakdown
Day 1: Safety Setup & Hallway Clearance
Full PPE issued (respirators, overalls, heavy-duty gloves).
Zones established: Kitchen, Living Room, Bedrooms, Bathroom.
Created a safe path through the hallway by removing over 25 bin bags of mixed rubbish and recyclables.
Electricals checked; lighting restored in the main corridor.
Fogging machine used for initial odour suppression.
Day 2: Kitchen Biohazard Clean
Removed two freezers full of spoiled food—sealed and taken to licensed waste disposal.
Cleared thick grease, mould, and rotting matter from all surfaces.
Broken appliances disconnected and removed.
Pest activity discovered beneath kitchen units—rodent control initiated immediately.
Kitchen floor steam-cleaned and chemically treated for bio-contaminants.
Day 3: Living Room & Bathroom Access
Over 3 tonnes of clutter removed, including furniture, damp textiles, and electronics from the living room.
Located a box of war medals and family photos—preserved and catalogued for return.
Accessed bathroom for first time—removed soaked magazines and cosmetic waste.
Treated black mould in the bathroom and cleaned tiles, bath, and toilet.
Bathroom sanitised using anti-microbial solutions.
Day 4: Bedrooms & Loft Clearance
Cleared both bedrooms of clothing, broken furniture, and hoarded materials.
Located personal items including letters, bank statements, and old jewellery—stored securely for the client.
Loft accessed and cleared—found two rodent nests and evidence of chewed insulation.
Full pest prevention applied across loft, skirting boards, and vents.
Day 5: Final Deep Clean & Odour Elimination
Industrial-grade steam cleaning of all floors, hard surfaces, and radiators.
Applied a second round of fogging treatment to neutralise smoke and mould odours.
Used an ozone generator for 6 hours to cleanse the air completely.
Final polish of light switches, doors, windows, and banisters.
Returned recovered personal items with full documentation and photo log.
Walkthrough conducted via video call with client due to location—confirmed satisfaction.
⚠️ Challenges & Solutions
Emotional Sensitivity: The daughter expressed regret at the state of the home. We treated all personal items and memories with compassion, photographing everything of potential value before removal.
Rodent Contamination: Rodent nesting areas and droppings presented a significant biohazard. We used certified disinfectants, laid down rodent repellents, and sealed access points where possible.
Mould & Damp: The bathroom and kitchen were heavily affected. Both were treated with antifungal agents and left safe for future use or renovation.
✅ Results
In just 5 days, Sophie’s Cleaning Company transformed the property from a hazardous, cluttered, and neglected house into a clean, safe, and dignified home ready for the next stage. We returned over a dozen personal items of significance, including photos, family records, and heirlooms.
The client was extremely grateful for the speed, respect, and detail we brought to the project—especially while managing everything remotely.
Client Testimonial
“Sophie’s Cleaning Company were incredible. I honestly didn’t know where to start with my dad’s house, but they handled everything with such care and professionalism. I got back things I thought were lost forever. I can’t recommend them enough.”
— Client, Pegswood
Conclusion
At Sophie’s Cleaning Company, we understand that hoarder house clearances involve more than just rubbish removal—they require compassion, sensitivity, and discretion. We bring experience, empathy, and practical solutions to every home we enter.
Proudly serving Pegswood and surrounding areas in Northumberland
Confidential service | Biohazard trained team | ❤️ Handled with care and respect
For Hoarders House Clearance In Pegswood – Northumberland and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
