Sophie’s Professional Hoarders House Clearance Service In Throckley – Tyne And Wear
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
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Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
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- Hoarders House Cleaning Service
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Sophie’s Hoarders House Clearance Service Throckley
Client Type: Housing Officer (Local Authority Referral)
Location: Throckley, Tyne and Wear
Property Type: 1-Bedroom Ground Floor Council Flat
Service Provided: Full Hoarder Clearance, Deep Cleaning, Biohazard Removal, Pest Control & Odour Neutralisation
Duration: 4 Working Days
Team Size: 3 Operatives
Background
In August 2025, Sophie’s Cleaning Company was contacted by a local authority housing officer who needed urgent clearance of a heavily hoarded ground floor flat in Throckley, Tyne and Wear. The tenant had recently been relocated under a safeguarding order due to deteriorating health and unsafe living conditions.
The property had been flagged as a biohazard risk, with potential rodent infestation, blocked exits, and no access to hygiene facilities. As a company experienced in trauma-informed and high-risk clearances, we were called in to provide a safe, respectful, and efficient solution.
Project Objectives
Remove all hoarded items, including furniture, perishables, and soiled belongings
Recover any important personal items such as documents or photographs
Sanitize and decontaminate areas affected by biohazards and pests
Eliminate strong odours embedded in surfaces and fabrics
Prepare the property for inspection and repairs by the council’s maintenance team
Property Assessment
During our initial walkthrough with the housing officer, we identified:
Living room entirely inaccessible due to stacked furniture, bags, and boxes
Kitchen surfaces covered in decomposing food, food packaging, and used tins
Bathroom showing signs of long-term neglect, including visible black mould, stained flooring, and bodily waste
Strong, persistent odours throughout, particularly from soft furnishings
Signs of mouse activity, including droppings, chewed items, and nesting
The council required the job to be completed within a week, with full documentation for environmental health and tenancy compliance.
Our 4-Day Process
Day 1 – Safety Setup & Initial Clearance
Our operatives arrived in full PPE: hazmat suits, nitrile gloves, steel-toe boots, and respirators
We ventilated the property and placed air purifiers and ozone machines
Cleared a safe path to each room, starting from the main entrance
Filled our first industrial skip with general waste and non-salvageable soft furnishings
Day 2 – Systematic Hoard Removal
Using our Four-Category Method, we began room-by-room sorting:
Category Action Taken
Keep Found: passport, birth certificate, tenancy documents, and bank records
Donate Nothing salvageable due to contamination and infestation
Recycle Separated metal, glass, and some electrical waste where safe to handle
Dispose Over 3.2 tonnes of general and hazardous waste sent for ethical disposal
✔️ Pest control professionals joined on-site to begin rodent removal and prevention treatment
Day 3 – Deep Clean & Biohazard Decontamination
Entire kitchen and bathroom deep cleaned using EN1276-compliant disinfectants
Mould on bathroom ceiling and tiles treated with anti-fungal solution
Steam cleaned floors, skirting boards, and non-porous surfaces
Carpets and curtains removed due to contamination
Conducted full ozone fogging to break down remaining odours and kill airborne pathogens
Day 4 – Final Detailing & Handover
Cleaned internal windows, switches, plug sockets, and vents
Inspected property alongside the housing officer
Supplied a full clearance report including:
Before and after photographs
Waste transfer notes
Pest control treatment certificate
Hazardous material handling documentation
⚠️ Key Challenges
Biohazard contamination: Bodily fluids and faecal matter in bathroom required clinical cleaning
Rodent infestation: Mice had nested under kitchen units and behind wardrobes
Poor ventilation: The flat had not been aired for months, leading to extreme odour saturation
Emotional sensitivity: Though the tenant had been relocated, we still treated all personal items with respect and dignity
✅ The Results
Flat fully cleared, cleaned, and made safe in 4 days
3.2 tonnes of waste removed, including biohazards
Odour neutralised using a combination of fogging, ozone treatment, and steam cleaning
Flat ready for council maintenance and eventual reallocation
Housing officer satisfied and confirmed compliance with environmental health standards
Client Testimonial (Housing Officer)
“I’ve worked with several clearance companies, but Sophie’s Cleaning Company was exceptional. They were prompt, professional, and handled a difficult case with empathy and efficiency. Everything was documented to a high standard, and they went above and beyond to help us meet our timeline.”
— M. Allen, Housing Officer, Throckley
Why Trust Sophie’s Cleaning Company?
✅ Specialist in hoarder house clearance and biohazard cleaning
✅ Fully licensed waste carriers & insured for hazardous material handling
✅ Local to Throckley & the wider Tyne and Wear area
✅ Compassionate, discreet, and trauma-informed team
✅ Used by housing associations, landlords, families, and social workers
Need Help with a Hoarded Property in Throckley?
At Sophie’s Cleaning Company, we understand that hoarding situations are complex, emotional, and sometimes unsafe. We’re here to help — not to judge — and offer a complete, confidential solution from start to finish.
Based in Tyne and Wear – serving Throckley, Newburn, Lemington, Walbottle, and Newcastle
Call Sophie today
For Hoarders House Clearance In Throckley – Tyne And Wear and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
