Sophie’s Professional Hoarders House Clearance Service In Urpeth – County Durham
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
Please CLICK HERE to see a full list of our cleaning services
Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
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Sophie’s Hoarders House Clearance Service Urpeth – County Durham
Client: Anonymous (Name Withheld)
Location: Urpeth, County Durham
Property Type: 2-Bedroom Bungalow
Service: Full Hoarder House Clearance, Biohazard Cleaning, Deep Sanitisation
Duration: 3.5 Days
Team Size: 4 Cleaning Technicians
Client Rating: ⭐⭐⭐⭐⭐ (5/5)
Background
In March 2025, Sophie’s Cleaning Company was approached by the nephew of an elderly gentleman living alone in Urpeth, County Durham. The client had recently been moved into short-term care following a fall at home, which brought to light the extent of his hoarding disorder and the dangerous condition of the property.
The family were understandably distressed. With social services involved and the possibility of the client returning home, they needed the property cleared, cleaned, and made safe quickly, but without causing further emotional harm.
After finding us through a local referral, they contacted Sophie’s Cleaning Company for a compassionate, professional, and discreet hoarder house clearance.
Initial Condition & Hazards
Our initial site visit identified a range of urgent issues:
Heavy hoarding: Every room, including the hallway and kitchen, was filled with clutter — including unopened post, newspapers, food wrappers, empty packaging, and broken items.
Fire and fall hazards: Hallways were completely blocked. Electrical sockets were buried under piles of debris.
Rodent infestation: Evidence of mice activity in the kitchen and under cupboards.
Biohazard contamination: Decaying food, urine odour, and signs of long-term neglect in the bathroom.
Emotional attachment to belongings: Items were disorganised but included valuable family memorabilia, photographs, and personal records.
This property required both sensitive handling and professional-grade equipment, including PPE and licensed waste removal, to carry out the clearance legally and safely.
️ Our Step-by-Step Process
At Sophie’s Cleaning Company, we specialise in hoarder clearances across County Durham. Our goal was to return the property to a clean, safe condition — with dignity and care.
1. Planning & Family Consultation
We held a private meeting with the client’s family, offering a fixed quote and full transparency. We provided reassurance and explained our trauma-informed process, where all personal items would be carefully sorted and preserved where possible.
2. PPE & Safety Measures
Before clearing began, our team set up:
Full PPE (gloves, masks, coveralls, safety boots)
Air scrubbers to reduce odour and airborne bacteria
Biohazard bins and sealed waste bags
Barriers to isolate the worst-affected areas during treatment
3. Sorting & Responsible Disposal
Over two and a half days, our team worked room by room to sort and remove:
Keep: Photo albums, important documents, keepsakes, coins, and medals
♻️ Donate: Unused clothing, working small appliances
Dispose: Mouldy furniture, perishable waste, broken electronics
We carefully recovered valuable documents that the family had assumed were lost and packaged them securely for return.
A total of 3.8 tonnes of waste were removed using licensed waste carriers, with proper documentation issued to the family for compliance and peace of mind.
4. Full Deep Clean & Sanitisation
Once cleared, the bungalow was given a full deep clean, including:
Disinfection of all surfaces using eco-friendly but hospital-grade cleaning solutions
Steam cleaning of carpets, where salvageable
Mould and damp treatment in the bathroom and near windows
Degreasing of kitchen surfaces and appliance exteriors
Rodent deterrent treatment applied to common entry points
Ozone fogging for full odour and bacteria neutralisation
The bathroom was made safe to use again, and minor furniture rearrangement allowed easier access and mobility for the returning resident.
The Transformation
By Day 4, the property was completely transformed:
Safe to enter and live in
Smell neutralised, air circulation restored
Emotional belongings recovered and organised
Clutter-free walkways throughout the home
Kitchen and bathroom restored to usable condition
Client cleared by care team to return home with support
The family were visibly emotional during the final walkthrough — a moment of peace and relief after months of uncertainty.
Client Testimonial
“We didn’t know where to start or who to turn to. Sophie’s Cleaning Company were professional, respectful, and so kind throughout the whole process. They treated my uncle’s home like it mattered — no judgment, no shortcuts. The house is now liveable, clean, and safe again. We’re beyond grateful.”
— Client’s Nephew, Urpeth
✅ Why Choose Sophie’s Cleaning Company?
Hoarder & Trauma Cleaning Experts
Discreet, Compassionate, and Non-Judgemental
️ Fully Insured and DBS Checked
♻️ Eco-Friendly & Legally Compliant Waste Disposal
Trusted Across County Durham – Local & Reliable
Need Help With a Hoarding Situation in Urpeth?
If you or someone you know is facing a hoarding crisis, you are not alone. At Sophie’s Cleaning Company, we’re here to help — discreetly, respectfully, and professionally.
Call us today
Based in County Durham – Serving Urpeth & Surrounding Areas
For Hoarders House Clearance In Urpeth – County Durham and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
