Sophie’s Professional Cleaning Service In High Spen – Tyne And Wear
Gateshead, Crawcrook, Chopwell, Birtley, Cleadon, Hebburn
Sophie’s House Cleaning provide honest and reliable domestic cleaners for all your housework chores in homes. Everything we do is designed to serve your cleaning needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Professional Cleaning Service, offering a professional recommended service to people across the North East.
Please CLICK HERE to see a full list of our cleaning services
Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
Read what our customers say HERE
Sophie’s Professional Cleaning Service High Spen
Mr. and Mrs. Morton experienced a plumbing emergency when a pipe burst in the ceiling of their South High Spen home during a cold snap. The water flooded the upstairs hallway and leaked into the kitchen and living room below, damaging ceilings, walls, and floors. Though the plumber stopped the leak quickly, the water had already spread through the property, leaving behind soaked carpets, stained ceilings, and water-damaged surfaces.
With two young children in the house and concerns about damp, mould, and hygiene, the Mortons contacted us for an emergency deep cleaning and sanitisation service the following day. Their priority was making the home safe, dry, and clean again as quickly as possible.
Circumstances & Cleaning Challenges
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Soaked carpets and underlay in the upstairs hallway and staircase.
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Ceiling stains and debris from water damage above the kitchen and living room.
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Water pooling in light fittings, skirting boards, and corners.
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Risk of mould and mildew due to moisture retained in fabrics, plaster, and timber.
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Children’s play area and bedrooms needed special attention due to hygiene concerns.
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Musty odour lingering throughout the home after drying efforts.
Our Solution
Our team arrived with moisture meters, industrial fans, dehumidifiers, and eco-friendly disinfectants to tackle both the damage and the health risks. We coordinated closely with the family to ensure a fast turnaround with minimal disruption.
Key Actions Taken:
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Water extraction & drying: We used high-powered wet vacuums to remove water from carpets, then installed dehumidifiers and air movers to dry the affected areas thoroughly over 24 hours.
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Carpet sanitisation: The upstairs carpet and staircase were steam-cleaned with antimicrobial treatments to kill any bacteria and prevent mould.
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Ceiling cleaning: After safe removal of loose plaster and debris, we treated and cleaned the kitchen and living room ceilings to remove stains and odour.
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Surface disinfecting: All affected walls, skirting boards, and high-touch areas were disinfected with non-toxic solutions safe for children.
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Air quality improvement: We used air scrubbers and odour neutralisers to eliminate the musty smell and refresh the atmosphere throughout the home.
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Children’s room priority: We gave extra care to the children’s bedrooms and play area, ensuring toys, rugs, and storage were clean and dry.
Results
In just 48 hours, the Mortons’ home was back to normal. The carpets were dry and sanitised, odours were eliminated, and the entire house was clean, fresh, and safe for their children. No visible signs of damp remained, and our moisture testing confirmed that the property was back within safe humidity levels. The family was incredibly relieved and grateful to avoid long-term water damage or mould growth.
Customer Testimonial
“When the pipe burst, we were completely overwhelmed. We didn’t just need a clean-up—we needed someone to help us feel safe in our home again. Your team was incredible from the first call. You arrived quickly, worked around our family’s needs, and treated our home with such care. The kids’ rooms look perfect, and the whole house smells and feels fresh. You genuinely saved us from what could’ve been a long, stressful situation. We can’t thank you enough.”
— Alan & Rebecca Morton, South High Spen
For Professional Cleaning Service & House Cleaning In High Spen – Tyne And Wear and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
