Sophie’s Professional Hoarders House Clearance Service In Alnwick – Northumberland
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
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Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
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Sophie’s Hoarders House Clearance Service Alnwick
Client Type: Private Referral (Daughter of the Homeowner)
Location: Alnwick, Northumberland
Property: 3-Bedroom Detached House
Service Provided: Full Hoarder House Clearance + Biohazard Deep Clean
Project Duration: 6 Days
Team Size: 4 Specialist Operatives
Background
In August 2025, Sophie’s Cleaning Company was contacted by a distressed client in Alnwick whose elderly mother had developed hoarding tendencies over the past 15 years. The homeowner had recently moved into residential care, and the family was left facing an overwhelming property filled with everything from expired food and packaging to broken furniture, clothes, and unopened post dating back over a decade.
This project required sensitivity, discretion, and expert knowledge, not only in cleaning but also in navigating the emotional landscape of a hoarding situation.
Client Goals
Respectfully clear the home of hoarded materials
Recover any valuable or sentimental items
Conduct a deep, biohazard-level clean and deodorisation
Make the home safe for future renovation or sale
Provide full documentation for insurance and estate management
Initial Site Assessment
A free, no-obligation site visit revealed:
Floor-to-ceiling clutter in the living room, kitchen, and one bedroom
All plumbing facilities blocked or inaccessible
Strong odours from spoiled food and general neglect
Evidence of rodents and fly infestation in kitchen and loft
Mould on walls and ceilings due to poor airflow and water ingress
We created a detailed, 6-day phased action plan and ensured all health & safety protocols were in place, including PPE, pest precautions, and waste segregation.
The Step-by-Step Process
Day 1: Setup & Hazard Prevention
Set up skip bins and biohazard waste containers
Full PPE: Hazmat suits, nitrile gloves, respirators
Safety checks and ventilation established
Cleared hallway and stairs to ensure emergency access
Day 2–3: Sorting, Salvaging & Removal
We implemented a 4-category system:
Category Action Taken
Keep & Return Photos, jewellery, documents, heirlooms
Donate Clean clothing, unused items, books
Recycle Paper, plastics, small appliances
Dispose Spoiled food, contaminated items, broken waste
✔️ Over 5 tonnes of waste safely removed
✔️ Recovered: handwritten journals, vintage jewellery, and £1,120 in savings hidden in envelopes and tins
Day 4–5: Deep Cleaning & Decontamination
Removed infested carpets and soft furnishings
Mould treatment on all affected walls and ceilings
Kitchen and bathroom fully sanitised with hospital-grade disinfectants
Used fogging machines and ozone generator to eliminate odours
Loft emptied and rodent droppings safely removed under biohazard protocol
Day 6: Detailing & Final Walkthrough
Internal windows, skirting boards, radiators, sockets deep-cleaned
Applied long-lasting antimicrobial surface treatment
Delivered a full before-and-after photo report
Walkthrough with the client to ensure satisfaction and closure
⚠️ Challenges Encountered
Emotional toll: The client visited during day 3 and was visibly upset by the condition. We paused work, gave her space, and invited her to participate in salvaging items she felt strongly about.
Rodent nests found in kitchen units and behind fridge—immediate pest control response initiated.
Mould spores on interior walls posed a respiratory risk, so the team wore filtered respirators at all times.
Despite these complexities, we completed the project on schedule and within budget.
✅ Outcome & Results
Property fully cleared and cleaned to professional standards
Pest infestation completely eradicated
Recovered items returned to family in safe, labelled packaging
Client was provided with a clearance certificate and condition report
The property is now ready for valuation and sale
Client Testimonial
“I cannot express how grateful we are to Sophie’s Cleaning Company. The compassion, respect, and professionalism shown throughout was more than we could’ve asked for. They didn’t just clean a house — they helped us close a very difficult chapter in our lives with dignity.”
— Emily D., Alnwick
Why Choose Sophie’s Cleaning Company?
✅ Local and trusted in Alnwick & throughout Northumberland
✅ Fully insured, licensed & DBS-checked professionals
✅ Biohazard waste removal certified
✅ Experienced in sensitive, extreme-clean scenarios
✅ Always discreet, always respectful
Facing a Hoarding Challenge in Alnwick?
You’re not alone. Whether it’s your home, a loved one’s, or a property you’re managing — we offer a confidential, compassionate, and complete hoarder house clearance service tailored to your situation.
Based in Northumberland – Serving Alnwick and surrounding areas
Call Sophie
For Hoarders House Clearance In Alnwick – Northumberland and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
