Sophie’s Professional Hoarders House Clearance Service In Annfield Plain – County Durham
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
Please CLICK HERE to see a full list of our cleaning services
Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
Read what our customers say HERE
Sophie’s Hoarders House Clearance Service Annfield Plain – County Durham
Case Study: Hoarder’s House Clearance – Annfield Plain, County Durham
Client: Local Housing Association (Confidential)
Location: Annfield Plain, County Durham
Property Type: Two-Bedroom Ground-Floor Flat
Service: Hoarded Property Clearance, Deep Biohazard Clean, and Turnaround for Reletting
Duration: 3 Days
Company: Sophie’s Cleaning Company
Background
In March 2025, Sophie’s Cleaning Company was contacted by a local housing association to urgently clear and sanitise a two-bedroom flat in Annfield Plain, County Durham. The property had been recently vacated by a vulnerable tenant who had been relocated under the Adult Social Care system.
The housing provider needed the flat cleared, cleaned, and made safe within a short turnaround window so it could be re-let to a new tenant on their waiting list. The flat was in a severe state of hoarding, and our expertise in sensitive, biohazard-grade clearances made us the go-to team for the job.
⚠️ Initial Challenges Identified
During our risk assessment, we found multiple hazards that made this an urgent and high-priority case:
Floor-to-ceiling hoarded items in the living room, hallway, kitchen, and bedrooms
Blocked access points, including emergency exits
Human waste and urine bottles, along with soiled textiles
Rodent activity, including droppings and gnawed materials in kitchen cupboards
Rotten food, mould, and contaminated surfaces
Sharps present, including used needles and razors
Severe odours, poor air quality, and evidence of long-term neglect
Due to the nature of the property and past safeguarding concerns, discretion and professionalism were critical.
️ Our 5-Stage Clearance Process
Sophie’s Cleaning Company approached this project with our proven 5-stage method, developed specifically for extreme cleans and hoarded environments.
Stage 1: Site Assessment & Safety Planning
We performed a comprehensive health and safety review in coordination with the housing officer. Our team:
Documented the layout and high-risk zones
Secured PPE and biohazard kits for team use
Made arrangements for licensed sharps disposal
Scheduled pest control and coordinated skip access
Created a 48-hour action plan to meet the landlord’s re-letting deadline
Stage 2: Sorting, Salvage & Safe Disposal
The property was cleared methodically, one room at a time, starting with the hallway to allow safe access.
Our team safely handled:
Over 120 black bags of household and contaminated waste
2 heavily infested armchairs, 1 mattress, and 2 broken wardrobes
Rotten perishables and expired tinned food from kitchen storage
Broken kitchen appliances including a microwave and washing machine
Used needles, disposed of under controlled conditions using sharps bins
2 skips (6-yard) of waste removed under full documentation
We also recovered and safely returned:
Tenant’s identification and medical paperwork for the care team
A family photo album and two commemorative medals
Stage 3: Deep Cleaning & Decontamination
After full clearance, we moved on to sanitisation using hospital-grade disinfectants and specialist equipment:
Steam sanitisation of all walls, skirting, and surfaces
Biohazard decontamination in the kitchen, bathroom, and soft furnishings
Thorough mould removal and treatment in both bedrooms
Antimicrobial fogging throughout the property to neutralise odours
Deep cleaning of tiles, grout, and sealed flooring
Ventilation restoration via window servicing and fan extraction
Stage 4: Pest Control & Safety Remediation
Working with our certified pest control partner, we:
Deployed humane rodent traps
Sealed access points in the kitchen and under the bath
Cleaned areas of rodent nesting and faeces with enzyme-based cleaners
Removed debris from external bin storage to prevent re-infestation
We also carried out basic safety improvements including:
Reattaching a loose stair handrail
Securing a broken internal door
Flagging one area of floor damage for repair by the housing maintenance team
Stage 5: Documentation & Handover
To meet compliance standards, we provided the client with:
A full before-and-after photographic report
Sharps disposal and biohazard clearance certification
Pest control service log
An official sanitisation and clearance certificate for re-letting records
Recommendations for follow-up inspections and new tenant readiness
✅ Results
Flat cleared, cleaned, and made safe in 3 working days
Legal compliance met for re-letting, per housing association standards
Biohazards safely removed and documented
Pest risks eliminated
Odours neutralised and air quality restored
Client extremely satisfied and added us to their preferred contractor list
Client Feedback
“We were extremely impressed with Sophie’s Cleaning Company. The property was in a distressing state, but they handled the clearance with compassion, speed, and professionalism. The flat was ready for a new tenant in record time. Highly recommended.”
— Housing Officer, Annfield Plain Housing Association
Why Sophie’s Cleaning Company?
At Sophie’s Cleaning Company, we are experts in hoarder house clearances, extreme cleaning, and sensitive support services throughout County Durham.
We specialise in:
Biohazard & sharps removal
Confidential, non-judgemental support
Pest-safe clearance
Full deep cleans, sanitisation, and deodorisation
Council, landlord, and social services contracts
We proudly serve:
✅ Annfield Plain
✅ Stanley
✅ Consett
✅ Chester-le-Street
✅ All surrounding areas in County Durham
Contact Us Today
Need help with a hoarded or unsafe property? We’re here to take care of it—discreetly, respectfully, and professionally.
Based in County Durham | Serving Annfield Plain & Surrounding Areas
Call Sophie’s Cleaning Company.
Free On-Site Assessments | 24/7 Emergency Services Available