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Hoarders House Clearance Service Annfield Plain – County Durham

Sophie’s Professional Hoarders House Clearance Service In Annfield Plain – County Durham

Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.

At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.

 

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Sophie’s Hoarders House Clearance Service Annfield Plain – County Durham

Case Study: Hoarder’s House Clearance – Annfield Plain, County Durham

Client: Local Housing Association (Confidential)
Location: Annfield Plain, County Durham
Property Type: Two-Bedroom Ground-Floor Flat
Service: Hoarded Property Clearance, Deep Biohazard Clean, and Turnaround for Reletting
Duration: 3 Days
Company: Sophie’s Cleaning Company

Background

In March 2025, Sophie’s Cleaning Company was contacted by a local housing association to urgently clear and sanitise a two-bedroom flat in Annfield Plain, County Durham. The property had been recently vacated by a vulnerable tenant who had been relocated under the Adult Social Care system.

The housing provider needed the flat cleared, cleaned, and made safe within a short turnaround window so it could be re-let to a new tenant on their waiting list. The flat was in a severe state of hoarding, and our expertise in sensitive, biohazard-grade clearances made us the go-to team for the job.
⚠️ Initial Challenges Identified

During our risk assessment, we found multiple hazards that made this an urgent and high-priority case:

Floor-to-ceiling hoarded items in the living room, hallway, kitchen, and bedrooms

Blocked access points, including emergency exits

Human waste and urine bottles, along with soiled textiles

Rodent activity, including droppings and gnawed materials in kitchen cupboards

Rotten food, mould, and contaminated surfaces

Sharps present, including used needles and razors

Severe odours, poor air quality, and evidence of long-term neglect

Due to the nature of the property and past safeguarding concerns, discretion and professionalism were critical.
️ Our 5-Stage Clearance Process

Sophie’s Cleaning Company approached this project with our proven 5-stage method, developed specifically for extreme cleans and hoarded environments.

Stage 1: Site Assessment & Safety Planning

We performed a comprehensive health and safety review in coordination with the housing officer. Our team:

Documented the layout and high-risk zones

Secured PPE and biohazard kits for team use

Made arrangements for licensed sharps disposal

Scheduled pest control and coordinated skip access

Created a 48-hour action plan to meet the landlord’s re-letting deadline

Stage 2: Sorting, Salvage & Safe Disposal

The property was cleared methodically, one room at a time, starting with the hallway to allow safe access.

Our team safely handled:

Over 120 black bags of household and contaminated waste

2 heavily infested armchairs, 1 mattress, and 2 broken wardrobes

Rotten perishables and expired tinned food from kitchen storage

Broken kitchen appliances including a microwave and washing machine

Used needles, disposed of under controlled conditions using sharps bins

2 skips (6-yard) of waste removed under full documentation

We also recovered and safely returned:

Tenant’s identification and medical paperwork for the care team

A family photo album and two commemorative medals

Stage 3: Deep Cleaning & Decontamination

After full clearance, we moved on to sanitisation using hospital-grade disinfectants and specialist equipment:

Steam sanitisation of all walls, skirting, and surfaces

Biohazard decontamination in the kitchen, bathroom, and soft furnishings

Thorough mould removal and treatment in both bedrooms

Antimicrobial fogging throughout the property to neutralise odours

Deep cleaning of tiles, grout, and sealed flooring

Ventilation restoration via window servicing and fan extraction

Stage 4: Pest Control & Safety Remediation

Working with our certified pest control partner, we:

Deployed humane rodent traps

Sealed access points in the kitchen and under the bath

Cleaned areas of rodent nesting and faeces with enzyme-based cleaners

Removed debris from external bin storage to prevent re-infestation

We also carried out basic safety improvements including:

Reattaching a loose stair handrail

Securing a broken internal door

Flagging one area of floor damage for repair by the housing maintenance team

Stage 5: Documentation & Handover

To meet compliance standards, we provided the client with:

A full before-and-after photographic report

Sharps disposal and biohazard clearance certification

Pest control service log

An official sanitisation and clearance certificate for re-letting records

Recommendations for follow-up inspections and new tenant readiness

✅ Results

Flat cleared, cleaned, and made safe in 3 working days

Legal compliance met for re-letting, per housing association standards

Biohazards safely removed and documented

Pest risks eliminated

Odours neutralised and air quality restored

Client extremely satisfied and added us to their preferred contractor list

Client Feedback

“We were extremely impressed with Sophie’s Cleaning Company. The property was in a distressing state, but they handled the clearance with compassion, speed, and professionalism. The flat was ready for a new tenant in record time. Highly recommended.”
— Housing Officer, Annfield Plain Housing Association

Why Sophie’s Cleaning Company?

At Sophie’s Cleaning Company, we are experts in hoarder house clearances, extreme cleaning, and sensitive support services throughout County Durham.

We specialise in:

Biohazard & sharps removal

Confidential, non-judgemental support

Pest-safe clearance

Full deep cleans, sanitisation, and deodorisation

Council, landlord, and social services contracts

We proudly serve:
✅ Annfield Plain
✅ Stanley
✅ Consett
✅ Chester-le-Street
✅ All surrounding areas in County Durham
Contact Us Today

Need help with a hoarded or unsafe property? We’re here to take care of it—discreetly, respectfully, and professionally.

Based in County Durham | Serving Annfield Plain & Surrounding Areas
Call Sophie’s Cleaning Company.
Free On-Site Assessments | 24/7 Emergency Services Available

 

For Hoarders House Clearance In Annfield Plain – County Durham and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote! 

sophiescleaningcompany@yahoo.co.uk

07762469165

 

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