Sophie’s Professional Hoarders House Clearance Service In Billy Row – County Durham
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
Please CLICK HERE to see a full list of our cleaning services
Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
Read what our customers say HERE
Sophie’s Hoarders House Clearance Service Billy Row – County Durham
Case Study: Hoarder’s House Clearance in Billy Row, County Durham
Client: Private Landlord
Location: Billy Row, County Durham
Property Type: Two-Bedroom Terraced House
Service: Extreme Hoarder House Clearance + Deep Biohazard Clean
Duration: 4 Days
Company: Sophie’s Cleaning Company
Project Summary
In May 2025, Sophie’s Cleaning Company was contacted by a private landlord who owned a rental property in the quiet village of Billy Row, County Durham. The long-term tenant had vacated the premises after several years of tenancy, leaving behind a house in an extreme hoarding condition.
The landlord, preparing the property for re-letting, was unable to enter due to the unsafe condition of the home. There was a significant volume of waste, signs of neglect, and concerns about vermin activity. He needed a trusted, fully licensed, and discreet clearance company to restore the house to a clean and safe condition.
⚠️ Key Challenges
Upon initial inspection, our team identified several major issues:
Severe hoarding in all rooms, including kitchen, living room, bedrooms, and hallway
Blocked doorways and stairwells, with only narrow walkways
Signs of vermin infestation (droppings, gnawed packaging, nests)
Unhygienic kitchen and bathroom, with rotten food and contaminated surfaces
Presence of biohazards, including human waste, used needles, and mould
Strong odours and air quality issues due to lack of ventilation and organic decay
This was a high-risk clearance requiring biohazard-level PPE, licensed waste disposal, and careful handling.
️ Our 5-Phase Process
At Sophie’s Cleaning Company, we follow a structured and compassionate approach to hoarder clearances. Our 5-phase process ensures thoroughness, safety, and respect for the property and the people involved.
Phase 1: Site Survey & Clearance Plan
A senior site manager conducted a full risk assessment and created a project plan:
Identified unsafe floorboards in the upstairs hallway
Assessed load-bearing capacity of cluttered areas
Coordinated with pest control partners
Logged legal and sharps-related health and safety concerns
Provided the landlord with a fixed quote and timeline
Phase 2: Clearance & Waste Removal
Using heavy-duty PPE, a 3-person team worked for 2 days to safely clear the property:
Over 6 tonnes of mixed waste removed, including:
Black bags of household rubbish
Rotten food, food packaging, and perishable items
Old furniture, mattresses, and broken appliances
Used sharps collected and safely disposed of in approved containers
2 skips and 1 licensed waste transfer were used for disposal
A metal detector was used in some areas to identify hidden hazards under piles of debris
Phase 3: Deep Clean & Decontamination
Once the property was cleared, our specialist deep clean team moved in:
Full degreasing and sanitisation of kitchen appliances and surfaces
Disinfection of the bathroom, including descaling and odour neutralisation
Removal of black mould from walls and ceilings using industry-grade mould inhibitors
Floor scrubbing and hot water extraction to remove deep-seated grime
Antimicrobial fogging throughout the home to eliminate odours and bacteria
Ventilation restored through window cleaning and duct sanitisation
Phase 4: Pest Control & Safety Repairs
Pest control specialists were brought in to address rodent activity:
Rodent droppings removed, with nesting points identified and blocked
Entry holes sealed along the skirting and loft access
Poison-free traps installed as a precaution for post-clearance monitoring
We also arranged minor safety repairs, including:
Reinforcement of upstairs floorboards
Temporary handrail installed on stairs (existing one was detached)
Phase 5: Final Report & Client Handover
Before completing the job, we provided the landlord with:
A full before-and-after photographic report
Waste disposal documentation and certificates
A deep clean and sanitisation certificate for letting agent use
A recommended maintenance checklist for the next tenant
✅ Outcome
Complete property clearance and decontamination in 4 working days
The home was made safe, clean, and legally lettable
Vermin infestation was resolved
Landlord saved time and avoided costly renovation fees
Agent was able to list the property for viewings within a week of job completion
Client Testimonial
“I genuinely didn’t know where to start with the state my rental property was left in. Sophie’s Cleaning Company didn’t just clear it—they brought it back to life. Professional, thorough, and completely discreet. I’ll be using them again for future rentals.”
— David K., Landlord, Billy Row, County Durham
Why Sophie’s Cleaning Company?
We specialise in sensitive, high-risk hoarder house clearances across County Durham, delivering results with care, professionalism, and zero judgment.
We’re fully trained and certified in:
Biohazard cleaning
Pest-safe clearance
Waste carrier licensing
Sharps disposal
Mental health-sensitive situations
Serving Billy Row, Crook, Willington, Spennymoor, and surrounding areas, we offer fast response times and flexible scheduling.
Book a Free Site Assessment
Whether it’s a private home, rental property, or a council referral—we’re here to help.
Discreet. Respectful. Reliable.
Based in County Durham | Serving Billy Row & Beyond
Call Sophie’s Cleaning Company
Free, no-obligation assessments available
For Hoarders House Clearance In Billy Row – County Durham and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
