Sophie’s Professional Hoarders House Clearance Service In Blackhall Colliery – County Durham
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
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Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
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Sophie’s Hoarders House Clearance Service Blackhall Colliery – County Durham
Case Study: Hoarder’s House Clearance – Blackhall Colliery, County Durham
Client: Private Family Estate
Location: Blackhall Colliery, County Durham
Service: Extreme Hoarding House Clearance & Deep Clean
Duration: 6 Days
Company: Sophie’s Cleaning Company
Overview
In early spring, Sophie’s Cleaning Company was approached by the family of a deceased resident in Blackhall Colliery, a coastal village in County Durham. The client had inherited a three-bedroom terraced property that had been left in a severe hoarding condition. The property had not been entered for over two years, and the family urgently required the house to be cleared, cleaned, and made suitable for valuation and potential sale.
This was one of the most extreme domestic clearance cases we’ve encountered in the Blackhall area, involving health risks, fire hazards, and a significant emotional burden on the client.
⚠️ Key Challenges
Severe Hoarding: Every room was filled from floor to ceiling with possessions, including outdated electronics, newspapers, clothing, food containers, and furniture.
Vermin Infestation: Evidence of mice and cockroach activity, particularly in the kitchen and pantry areas.
Structural Hazards: A collapsed staircase step, signs of water ingress, and black mould on the walls.
Biohazard Presence: Rotten food, human waste, and heavy dust and mould accumulation posed serious health risks.
Emotional Sensitivity: The house belonged to a family member, and sorting items required compassion and understanding.
️ Our Process
We approach every hoarder clearance job with non-judgmental professionalism, working closely with clients to respect their emotional and practical needs. Our six-day, five-phase clearance and deep clean followed industry best practices and our own rigorous safety protocols.
Phase 1: Site Assessment & Planning
A senior clearance manager visited the property for an on-site risk assessment. Wearing full PPE, we surveyed the condition of the house, identified high-risk zones, and created a structured plan, including:
Waste disposal strategy
Pest and biohazard containment
Health & safety measures for team access
Documentation for legal and estate purposes
A dedicated team of five trained staff were scheduled for the job, all certified in biohazard handling and extreme cleaning.
Phase 2: Item Sorting & Family Liaison
Before removal began, we worked alongside the family to identify sentimental items (photographs, documents, keepsakes). These were securely boxed and returned to the client.
All other materials were sorted into:
Hazardous waste
General waste
Recyclables
White goods/appliances
Personal effects
️ Phase 3: Full Clearance
Using industrial lifting gear and skip access at the rear alleyway, our team cleared over 7 tonnes of waste, including:
60+ bin bags of perishable and household waste
3 fridges/freezers with decomposing contents
Broken furniture and stained mattresses
Containers of expired chemicals and toiletries
We worked in full compliance with Environment Agency regulations, using a licensed waste carrier for all disposals.
Phase 4: Deep Clean & Sanitation
Once cleared, we tackled the structural grime and biohazard materials:
Full disinfection of all surfaces using antiviral and antibacterial agents
Steam cleaning of walls and hard flooring
Mould remediation in bedrooms and bathroom
Removal of pest nesting materials and faeces
Deodorising treatment with odour-neutralising fogging systems
We wore full-body protection and rotated teams to minimise fatigue and exposure to contaminants.
Phase 5: Repairs & Final Reporting
To ensure the property was safe and ready for valuation:
A temporary repair was made to the broken stair tread
Ventilation was restored to damp-prone areas
A detailed before-and-after report with photos was provided for the family and estate agent
Outcome
✅ Property cleared and sanitised within 6 working days
✅ Safe for estate access, valuation, and listing
✅ Client recovered personal items with peace of mind
✅ Compliance with legal and environmental requirements
✅ Significantly increased marketability of the property
Client Feedback
“We didn’t know where to begin. Sophie’s Cleaning Company handled everything with care, respect, and no judgment. They restored not just the house—but our ability to move on. Highly recommended to anyone in need of this kind of service.”
— Helen R., Executor of Estate, Blackhall Colliery
Why Choose Sophie’s Cleaning Company?
We’re a local, trusted cleaning and clearance service proudly serving Blackhall Colliery and surrounding County Durham areas. Specialising in hoarder house clearance, we offer:
Fully trained, uniformed staff
Licensed waste removal and biohazard control
Emotional and practical support throughout the process
Discretion, confidentiality, and respect
Get In Touch
Need help with a similar situation?
We offer free site assessments and emergency callouts across County Durham.
Call Sophie’s Cleaning Company today.
Website: www.sophiescleaningcompany.co.uk
Based in County Durham – Serving Blackhall Colliery and surrounding areas
For Hoarders House Clearance In Blackhall Colliery – County Durham and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
