Sophie’s Professional Hoarders House Clearance Service In Coundon – County Durham
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
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Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
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- Hoarders House Cleaning Service
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Sophie’s Hoarders House Clearance Service Coundon – County Durham
Case Study: Hoarders House Clearance – Coundon, County Durham
Client: Housing Association (Void Property Team)
Service: Full Hoarder Clearance, Biohazard Decontamination & Turnaround Cleaning
Company: Sophie’s Cleaning Company
Location: Coundon, County Durham
Duration: 4 Days
Background
Sophie’s Cleaning Company was contacted by a local housing association to carry out a full hoarders house clearance in Coundon, a small village on the outskirts of Bishop Auckland in County Durham.
The property, a two-bedroom end-terrace house, had been vacated after years of tenancy. The occupant—now relocated with support from adult services—had developed a severe hoarding disorder compounded by mobility issues. The house had become completely inaccessible, unsanitary, and dangerous, posing a serious challenge to the housing provider’s maintenance and lettings team.
Our task was to fully clear and decontaminate the property, ready for tradespeople to begin repairs and eventual re-letting. The condition was described as “beyond anything we’ve seen in years.”
Initial Site Assessment
Upon inspection, our team documented and planned a room-by-room approach. The property had:
Chest-height clutter throughout every room, including food packaging, clothing, and broken electronics
Rodent droppings and active infestations beneath kitchen units and inside furniture
Black mould in the bathroom, hall, and rear bedroom
Biohazard risks from human waste, including signs of incontinence and soiled bedding
Extreme odour, poor ventilation, and dangerously blocked escape routes
The housing association’s key concerns were health and safety, turnaround time, and compliance with void property standards.
Our Step-by-Step Process
Day 1: Hazard Control & Room Zoning
The team arrived fully equipped in biohazard PPE, with respirators, sharps kits, air scrubbers, and fogging systems
Entry points were cleared first, allowing for safe and efficient access
All waste was triaged into four streams:
✅ Keep (relevant to housing records)
♻️ Recycle
General waste
☣️ Hazardous/contaminated
Pest control technicians were brought in to inspect for nesting activity behind appliances and under the floor
♻️ Days 2–3: Structured Hoarder Clearance
Over 4.7 tonnes of waste were removed from the property, including:
Damaged furniture, saturated mattresses, and broken fixtures
Years’ worth of unopened post, paper waste, and rubbish
Expired food and perished frozen goods
Soiled curtains, clothing, and waste-stained carpet
Sharps, broken glass, and other dangerous materials were safely contained and disposed of according to biohazard protocol
We recovered a small number of personal items requested by the tenant’s case worker
Day 4: Deep Cleaning & Decontamination
Full decontamination of all rooms using hospital-grade cleaning solutions
Kitchen and bathroom thoroughly sanitised, including:
Degreasing, scrubbing, and disinfection of worktops, tiles, sinks, and fittings
Anti-mould treatments on walls, ceilings, and grout
Flooring treated for odour and hygiene; carpets and underlay removed due to heavy contamination
Final fogging and ozone deodorisation to eliminate embedded smells and airborne bacteria
Results
By the end of Day 4, the property had undergone a full transformation.
Before:
❌ Unsafe for entry or inspection
❌ Pest-infested, biohazardous and unsanitary
❌ Impossible to re-let without full remediation
After:
✅ Cleared to environmental health standards
✅ Mould, pests, and odour fully treated
✅ Ready for joiners, decorators, and electrical safety teams
The housing association team returned to inspect the site and described it as an “incredible turnaround.” The property was back in circulation for repairs and re-letting within one week—meeting their internal void targets.
Client Feedback
“Sophie’s Cleaning Company delivered a thorough, respectful and professional service from start to finish. This was a particularly severe hoarding case, but they managed it with sensitivity and structure. We’ll be using them again for future voids without hesitation.”
– Void Property Manager, Housing Association (Coundon)
Why Sophie’s Cleaning Company?
✅ Experts in hoarders house clearance, trauma-informed and discreet
✅ Fully insured, biohazard-trained & licensed waste carriers
✅ Trusted by local authorities, housing providers & private landlords
✅ Compassionate, methodical approach to every property
✅ Serving all areas of County Durham with rapid response and flexible scheduling
Serving Coundon & County Durham
From Coundon to Bishop Auckland, Spennymoor, and surrounding towns—Sophie’s Cleaning Company is trusted to handle hoarded homes with care, confidentiality, and efficiency.
Need help with a hoarded or hazardous property?
Get in touch for a no-obligation quote and take the first step toward a clean, safe, and manageable home or tenancy.
For Hoarders House Clearance In Coundon – County Durham and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
