Sophie’s Professional Hoarders House Clearance Service In Craghead – County Durham
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
Please CLICK HERE to see a full list of our cleaning services
Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
Read what our customers say HERE
Sophie’s Hoarders House Clearance Service Craghead – County Durham
Case Study: Hoarders House Clearance in Craghead, County Durham
Client: Family Representative (Granddaughter of Occupant)
Service: Full Hoarder House Clearance, Biohazard Remediation & Deep Clean
Company: Sophie’s Cleaning Company
Location: Craghead, County Durham
Duration: 5 Days
Background
Sophie’s Cleaning Company was contacted by a woman who had inherited her grandmother’s terraced cottage in Craghead, following her transition to long-term care. The elderly woman had lived alone for many years and suffered from severe hoarding disorder, which had left the property cluttered, unsanitary, and uninhabitable.
The family was heartbroken but overwhelmed. With the goal of eventually selling the property, they needed a discreet, respectful, and professional team to carry out the clearance and restore the home to a safe, manageable condition. We were honoured to step in.
Initial Site Inspection
Within 48 hours of the call, our hoarding clearance team visited the property. We carried out a full safety assessment and developed a tailored clearance plan.
Here’s what we found:
Clutter in every room, with knee-to-waist-high piles of clothing, boxes, and paper
Black mould in the bathroom and on window frames
Rotting food waste in the kitchen and dining area
Rodent activity under floorboards and inside cupboards
Collapsed furniture and narrow walkways blocked with trip hazards
Strong odours caused by damp, decayed food, and long-term pet presence
The client asked us to locate and preserve any important paperwork, family photos, or heirlooms. Sensitivity was just as important as efficiency.
Our Step-by-Step Process
️ Day 1: Site Preparation & Safety Measures
Team arrived in full PPE including biohazard suits, respirators, and gloves
We zoned the house into safe clearance areas and placed air purifiers to begin odour control
Pest control was called in after we discovered a live rodent nest in the living room cavity
Any sharp items (razor blades, broken glass) were secured and removed separately using our sharps safety protocol
♻️ Days 2–4: Full House Clearance
Items were sorted into four categories: Keep, Donate, Recycle, and Waste
In total, we cleared 4.3 tonnes of mixed materials, including:
Stacks of unopened mail, catalogues, and newspapers
Broken appliances, damp furniture, and general refuse
Soiled soft furnishings and unsalvageable bedding
Mould-affected books, curtains, and carpets
Family heirlooms and documents were carefully recovered, cleaned, and returned to the client
All waste was responsibly removed using our licensed waste carriers, in full compliance with Durham County Council environmental standards
Day 5: Biohazard Cleaning & Property Sanitisation
We deep-cleaned all rooms using hospital-grade disinfectants
Carpets were removed and flooring treated for urine and odour contamination
Kitchen and bathroom fully disinfected and degreased
Mould was treated with specialist anti-fungal solutions
Final treatment included fogging and ozone purification to neutralise odours and improve air quality
Results
The change was dramatic and emotional.
What was once a space filled with hazards and emotional distress became a clean, cleared, and dignified property, ready for renovation and eventual sale.
Before:
❌ Dangerous living conditions
❌ Strong odours and biohazards
❌ Unsafe for tradespeople or family access
After:
✅ Fully cleared, cleaned, and disinfected
✅ Rodent-free and mould-treated
✅ Ready for estate agent appraisal
Client Testimonial
“We were so emotionally tied to the house, but it wasn’t safe to even go inside. Sophie’s Cleaning Company were respectful, discreet, and professional from the first call. They kept us updated every step of the way and treated my gran’s home with care and dignity. I cannot thank them enough.”
– Miss C. Whelan, Craghead
Why People in Craghead Choose Sophie’s Cleaning Company
✅ Local, experienced, and fully licensed
✅ Compassionate team trained in trauma-informed cleaning
✅ Rapid response and flexible scheduling
✅ Safe removal of hazardous and bio-contaminated waste
✅ Full deep cleaning, fogging, and odour control solutions
Serving Craghead & All of County Durham
Whether you’re a family member, landlord, estate executor or housing officer, Sophie’s Cleaning Company provides reliable and compassionate hoarders house clearance services in Craghead, Stanley, Annfield Plain, and surrounding County Durham areas.
Call us today for a confidential, no-pressure quote.
Let us help you restore space, safety, and peace of mind—one property at a time.
For Hoarders House Clearance In Craghead – County Durham and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
