Sophie’s Professional Hoarders House Clearance Service In Hadston – Northumberland
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
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Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
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Sophie’s Hoarders House Clearance Service Hadston
Client: Private referral from a community support worker
Location: Hadston, Northumberland
Property Type: 2-bedroom ground-floor flat
Service Provided: Full hoarder house clearance, deep sanitisation, biohazard removal, and pest control coordination
Duration: 5 working days
Team Size: 3 experienced clearance specialists
Background & Client Situation
In March 2025, Sophie’s Cleaning Company was contacted by a local support worker on behalf of a resident in Hadston who had been struggling with hoarding disorder for over 12 years. The individual, in their 60s, had become socially isolated and physically unable to manage the growing accumulation of clutter.
The property had deteriorated to an unsafe condition. Emergency services were recently called to the address due to a medical concern, and they flagged the home as a fire and health hazard. The goal was to create a safe, hygienic living space so the client could remain in their home with future support.
Initial Assessment Findings
We conducted a sensitive and non-judgmental walk-through of the property. Key issues identified included:
Every room overfilled with clutter, blocking doorways and windows.
Large amounts of food waste, wrappers, and discarded packaging.
Signs of rodent activity, including droppings and nesting under furniture.
Severe odour, especially in the kitchen and hallway.
Biohazard materials, including soiled clothing and adult care products.
No working smoke alarms, with flammable materials near power sockets.
The property was categorised as a Level 4 hoarder clearance, which involves structural hazards, biohazards, and compromised air quality. The project required full PPE, risk assessments, and detailed clearance planning.
Step-by-Step Clearance Process
Our 5-day clearance and deep clean plan focused on safety, compassion, and dignity for the client.
Day 1 – Risk Control & Safe Entry
Cleared emergency access points in hallway and back door.
Shut off power in hazardous areas to reduce fire risk.
Used industrial PPE to safely enter blocked rooms.
Began general waste removal and categorisation (keep/donate/dispose).
Day 2 – Living Room & Kitchen Waste Removal
Removed over 2 tonnes of mixed general and food waste.
Cleared under furniture, behind appliances, and inside cupboards.
Recovered personal valuables including keys, a passport, and family photographs.
Coordinated rodent control contractor to begin pest treatment.
Day 3 – Bedroom & Personal Belongings Recovery
Removed excessive textile waste (clothing, sheets, towels).
Recovered documents and personal effects hidden in boxes.
Sorted and preserved sentimental items including childhood memorabilia and a handmade quilt.
Began deep cleaning of cleared bedroom surfaces.
Day 4 – Bathroom Decontamination & Sanitisation
Disposed of unsalvageable hygiene items and soft furnishings.
Applied mould treatment on bathroom walls and floor tiles.
Cleaned, descaled, and disinfected all surfaces using hospital-grade disinfectants.
Installed temporary ventilation to improve air circulation.
Day 5 – Full Property Deep Clean & Final Presentation
Steam-cleaned flooring and skirting throughout the flat.
Fogged all rooms using an odour-neutralising treatment.
Sanitised door handles, light switches, and window frames.
Conducted final walkthrough with the support worker and client to return valuables and confirm satisfaction.
Results Summary
Feature Before Service After Service
Access Severely restricted Fully open and navigable
Safety High fire and biohazard risk Risk-free, cleaned, and ventilated
Hygiene Unsanitary, strong odour Deep cleaned and odour neutralised
Emotional Environment Stressful isolating Safe, supportive, and dignified
Items Preserved Buried and at risk Over 70 items saved and returned
Total waste removed: 3.2 tonnes
Important items recovered: 70+ (documents, personal belongings, mementos)
Client remained in home: Yes, with follow-up support plan
Client Feedback
“I didn’t know where to begin. Sophie’s Cleaning Company treated me with kindness, not judgement. They saved things I thought I’d lost forever, and my home finally feels like home again.”
— Homeowner, Hadston
“Your team worked with real care. You kept the client’s dignity intact and made a massive difference.”
— Local Support Worker
Why Choose Sophie’s Cleaning Company?
✅ Compassionate Approach – We understand hoarding is a mental health issue, not a cleaning issue.
✅ Trained Professionals – Biohazard-certified, PPE-equipped, and trauma-informed.
✅ Full-Service Offering – Waste clearance, item recovery, sanitisation, pest control support, and follow-ups.
✅ Northumberland Specialists – Trusted by local families, carers, and community services.
Need Help With a Hoarder Clearance in Hadston or Nearby?
If you, a loved one, or a service user is overwhelmed by a hoarding situation in Hadston or surrounding areas of Northumberland, reach out to Sophie’s Cleaning Company for discreet, expert help.
Sophie’s Cleaning Company – Helping You Reclaim Your Space, With Respect and Care.
For Hoarders House Clearance In Hadston – Northumberland and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
