Sophie’s Professional Hoarders House Clearance Service In Pelton – County Durham

Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.

At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.

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Sophie’s Hoarders House Clearance Service Pelton – County Durham

Client: Son of elderly homeowner (name withheld)
Location: Pelton, County Durham
Service: Full Hoarder House Clearance + Deep Cleaning & Disinfection
Property Type: 2-Bedroom Mid-Terrace House
Team Size: 3 Clearance Technicians + 1 Supervisor
Duration: 3 Days
Date Completed: May 2025

️ Background

In May 2025, the son of an elderly gentleman reached out to Sophie’s Cleaning Company for urgent assistance with his father’s property in Pelton, County Durham. His father had recently been hospitalised, and the home had become severely cluttered due to years of hoarding.

The client explained that several health visitors and carers had refused to enter the property due to poor sanitation and blocked access routes. With mounting pressure from adult social care and the need to prepare the home for a possible return or sale, the family turned to us for help.
⚠️ Main Challenges

Overwhelming clutter: Every room filled with old magazines, broken furniture, carrier bags, unused electronics, and food packaging

Health hazards: Rodent droppings, soiled flooring, black mould, and decomposing food in the kitchen

Limited access: The staircase and hallway were almost entirely obstructed

Strong odour and poor air quality due to lack of ventilation and organic waste

Sentimental items mixed in with refuse, requiring careful sorting and preservation

Our Step-by-Step Approach

1. Assessment & Compassionate Consultation

We carried out a same-day assessment and provided a written quotation. The client was clearly distressed, so we explained our process in simple, supportive language and reassured him that we would treat both the property and his father’s belongings with dignity.

2. Sensitive Sorting & Preservation

We created clearly labelled zones:

✅ Keep (photos, valuables, legal documents)

♻️ Recycle (paper, plastics, small appliances)

⚠️ Biohazard/disposal (perished food, soiled textiles, pest waste)

Recovered items included:

A family photo album from the 1970s

His father’s RAF memorabilia

Utility bills and ID required for social care assessments

3. Full Property Clearance

Over the course of three days, we:

Removed over 5.4 tonnes of hoarded items

Cleared the loft, kitchen cupboards, under-stair storage, and garden shed

Safely disposed of biohazardous materials using PPE and sealed containers

Coordinated two skip deliveries and liaised with certified waste carriers for responsible disposal

4. Deep Cleaning & Decontamination

Once cleared, we carried out a comprehensive deep clean:

Steam cleaned floors and walls to eliminate grime and bacteria

Disinfected all kitchen and bathroom surfaces using EN-certified solutions

Treated mould and damp in corners and windowsills

Ozone fogging treatment to neutralise deeply embedded odours and allergens

5. Final Inspection & Support

We invited the client for a final walkthrough. He was visibly moved by the transformation. We also provided a full cleaning report, before-and-after photos, and ongoing advice for future maintenance and pest control.

Client Testimonial

“Sophie’s team were amazing — fast, respectful, and extremely professional. They handled a very difficult job with such compassion. I was dreading this process, but they made it smooth and stress-free. I would recommend them to anyone in the same situation.”
— D. Marshall, Pelton

Outcome Summary
Objective Result
Clutter and waste removed ✅ 5.4 tonnes cleared
Sentimental items recovered ✅ RAF memorabilia, photo album, ID documents
Full sanitation of property ✅ Deep cleaned, deodorised, and fogged
Timeline met ✅ Completed in 3 working days
Client satisfaction ✅ 5-star feedback and referral

Why Sophie’s Cleaning Company?

At Sophie’s Cleaning Company, we specialise in discreet, professional, and trauma-informed hoarder house clearances throughout County Durham. Whether it’s for families, landlords, housing officers or care providers, we approach every job with respect, empathy, and care.

✅ Fully licensed & insured
✅ Biohazard-safe procedures
✅ Same-week availability
✅ Trusted locally across Pelton and beyond

Serving Pelton & the County Durham Area
Need expert help with a hoarded property?
Contact Sophie’s Cleaning Company today for a free, confidential quote. Let us help restore your space — and peace of mind.

For Hoarders House Clearance In Pelton – County Durham and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!

sophiescleaningcompany@yahoo.co.uk

For Hoarders House Clearance In Pelton – County Durham and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!

sophiescleaningcompany@yahoo.co.uk

07762469165

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