Sophie’s Professional Hoarders House Clearance Service In Riding Mill – Northumberland
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
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Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
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Sophie’s Hoarders House Clearance Service Riding Mill
Client: Elderly Care Social Worker (on behalf of the family)
Location: Riding Mill, Northumberland
Property Type: 3-Bedroom Detached Bungalow
Service Provided: Full Hoarder House Clearance, Deep Cleaning, Biohazard Sanitisation
Duration: 7 Days
Team Size: 5 Specialist Cleaners + 1 Project Supervisor
Background
In July 2025, Sophie’s Cleaning Company was contacted by a local authority social worker who was supporting an elderly gentleman living in Riding Mill. The resident, suffering from both physical disabilities and undiagnosed hoarding behaviour, had been struggling alone in his family home for over a decade. His deteriorating mobility and isolation had caused the condition of the property to reach an uninhabitable state.
The house had become a fire risk and a hygiene hazard, and it was essential that clearance and sanitisation were carried out sensitively, efficiently, and in full compliance with health and safety standards. The family requested that all potentially important documents, photos, and valuables be preserved and returned to them.
Initial Assessment
Our team conducted a discreet site visit alongside the care worker. The initial findings included:
Front entrance and hallways blocked by towering piles of old newspapers, food wrappers, and clothing.
Living room inaccessible, filled floor to ceiling with books, cardboard boxes, broken electronics, and bags of unidentifiable materials.
Kitchen in a critical state, with spoiled food, flies, grease buildup, and broken white goods.
Bathroom completely unusable, with severe damp, mould, and an inoperative toilet.
Bedrooms cluttered with clothing, bags, furniture, and personal belongings in advanced states of decay.
Pervasive odour of mould, waste, and cigarette smoke.
Evidence of mice and silverfish infestations in multiple rooms.
All windows covered or blocked, creating a dark, damp atmosphere inside.
A comprehensive seven-day phased plan was created to clear, clean, and sanitise the property while salvaging anything of personal or legal value.
️ Day-by-Day Work Summary
Day 1: Safety Setup & Zoning
Full PPE issued (respirators, suits, gloves, boots).
Electrical and plumbing systems checked for safety.
Work zones established: Kitchen, Living Area, Bedrooms, Bathroom, Loft.
20+ bin bags of food and general waste removed from the hallway alone.
Began uncovering walkways for safer internal navigation.
Day 2: Living Room Clearance
Removed approx. 3.5 tonnes of newspapers, cardboard, and broken furniture.
Carefully sorted items for possible value: found several family photo albums, a coin collection, and a war medal set.
Two dead rodents discovered behind a sofa—biohazard protocol initiated.
Floorboards treated for urine contamination and odour control.
Day 3: Kitchen Deep Clean & Disposal
Cleared rotting food from fridge and freezer (sealed and removed whole).
Scraped thick layers of grease from counters, tiles, and cooker.
Removed two broken appliances and heavily soiled storage units.
Pest control measures triggered due to signs of infestation behind the sink.
Deep clean of all hard surfaces using industrial degreasers and disinfectants.
Day 4: Bathroom Restoration
Removed damp, mouldy textiles and furniture obstructing access.
Treated ceiling and walls with anti-mould solution.
Removed flooring to treat subfloor for long-standing water damage.
Sanitised all porcelain fixtures and initiated a drain inspection.
Deodorisation step 1 applied.
Day 5: Bedrooms and Loft Clearance
Cleared over 40 bags of mixed materials (old clothes, bedding, broken electronics).
Loft accessed and cleared of mildewed holiday decorations, photo frames, and old bank documents.
Documented and preserved personal journals, certificates, and a will.
Contaminated mattresses removed and disposed of via specialist skip.
Day 6: Deep Cleaning & Fogging
Full-property industrial steam cleaning of all walls, floors, skirting boards, and light fittings.
Fogging machine applied antimicrobial treatment to eliminate pathogens.
Applied ozone treatment to neutralise deeply embedded odours.
Replaced air filters in heating vents and removed all residual dust from inaccessible corners.
Day 7: Final Detailing & Client Walkthrough
Windows cleaned and unblocked to restore natural light.
Final polish of surfaces, door handles, switches, and vents.
Rechecked all salvaged items with the family: heirlooms, important legal documents, and photo albums.
Supplied “Before and After” documentation for social services.
Provided pest prevention and moisture management recommendations.
⚠️ Challenges & Solutions
Psychological Weight: The emotional toll on the family was heavy. We ensured full transparency throughout the job, offering reassurance with regular updates and respectful handling of possessions.
Pest Risks: Biohazard-certified pest control experts were brought in to treat infestations during mid-clearance.
Privacy and Neighbour Sensitivity: Our unmarked vehicles and timed load-outs helped maintain full discretion in this quiet rural village.
Fire Safety: Electrical points and exits were prioritised early in the process to restore basic safety to the property.
✅ Results
By the end of the seventh day, the home had been completely cleared, deep cleaned, disinfected, and deodorised. The client and his family were overwhelmed with relief. The home could now safely accommodate carers, social support visits, and potential adaptation work for the gentleman’s mobility needs.
Client Testimonial
“We are beyond thankful for the team at Sophie’s Cleaning Company. They handled a heartbreaking situation with empathy, professionalism, and care. The house has gone from dangerous and dark to clean, bright, and safe. We couldn’t have asked for better people to trust with this.”
— Client’s Niece, Riding Mill
Conclusion
At Sophie’s Cleaning Company, we understand that hoarding is about far more than clutter. It’s often rooted in grief, trauma, or isolation. That’s why our approach balances clinical-grade cleaning with compassion and respect.
Whether you’re a family member, care professional, or property manager dealing with a hoarded home, we’re here to help with discretion and dignity.
Hoarder House Clearance Services in Riding Mill & Across Northumberland
Fully Confidential | Biohazard-Safe | ❤️ Handled with Compassion
For Hoarders House Clearance In Riding Mill – Northumberland and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
