Sophie’s Professional Hoarders House Clearance Service In Shotton Colliery – County Durham
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
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Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
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Sophie’s Hoarders House Clearance Service Shotton Colliery – County Durham
Client: Adult son of homeowner (name withheld)
Location: Shotton Colliery, County Durham
Service Provided: Full Hoarder House Clearance + Deep Sanitation Clean
Date Completed: May 2025
Time Taken: 3.5 Days
Team Size: 4 Hoarder Clearance Specialists
️ Background
In May 2025, Sophie’s Cleaning Company was contacted by a concerned client whose mother had been living in increasingly hazardous conditions in her terraced home in Shotton Colliery. Over the course of nearly 12 years, every room in the house had become overwhelmed by accumulated clutter — from stacked newspapers and bags of clothing to expired food, broken furniture, and household waste.
The situation had reached crisis point. The property was considered unsafe for habitation by local health services, and the client needed the house cleared quickly to begin renovations and arrange for assisted living support.
Key Challenges
Severe Hoarding: Floor-to-ceiling clutter in nearly every room, with particularly heavy accumulation in the lounge and master bedroom
Blocked Access: The back door, stairs, and bathroom were almost completely obstructed
Sanitation Issues: Food waste, damp, and rodent droppings made large areas unsanitary
Emotional Sensitivity: The client’s mother was attached to many of the items, despite their condition
Structural Caution: Floors showed signs of stress due to excess weight from hoarded items
Our Step-by-Step Solution
1. Pre-Clearance Consultation
We offered a free site inspection and walked through the property with the client. We carefully listened to concerns and identified key items to preserve — such as photo albums, personal letters, and a vintage jewellery box tucked away in the loft.
2. Clear-Out Strategy & Safety Plan
Given the biohazards and structural concerns, our team followed a strict risk assessment process. We mapped the rooms to plan safe access routes and coordinated skip hire and licensed waste disposal for over 7 tonnes of material.
3. Full Clearance Over 3.5 Days
Clutter and waste removed from every room, loft, and hallway
Sentimental and valuable items catalogued and safely set aside
Pest-infested materials handled with full PPE and disposed of via certified methods
Clean-out included the garden and outhouse, which were both buried in waste
4. Deep Cleaning & Decontamination
Once cleared, we carried out a full deep clean, including:
Steam cleaning all flooring and soft furnishings
Antibacterial sanitisation of kitchens, bathroom, and hand-touch surfaces
Mould treatment in damp-affected corners and around windows
Odour neutralisation using an ozone machine to eliminate lingering smells
5. Final Review & Aftercare
We walked through the finished property with the client, offering post-cleaning recommendations and a printed copy of the “Before & After” report. The client expressed heartfelt appreciation and described it as a “life-changing transformation.”
Client Testimonial
“Sophie’s team were absolutely phenomenal — compassionate, respectful, and incredibly thorough. I was dreading this process, but they handled everything with professionalism and genuine care. My mother’s home has gone from a dangerous mess to a liveable space again.”
— James M., Shotton Colliery
Results Summary
Objective Outcome
Full property clearance ✅ Completed within 3.5 days
Biohazards removed ✅ All health risks mitigated
Items recovered safely ✅ 40+ sentimental items saved
Deep clean & disinfection ✅ Entire house sanitised
Client satisfaction ✅ 5-star review + referral
Why Sophie’s Cleaning Company?
We specialise in sensitive and discreet hoarder house clearances across County Durham. Our trained professionals approach every job with empathy, respect, and confidentiality — never judgment. Whether working with families, local councils, or housing associations, we take pride in transforming even the most challenging spaces.
Serving Shotton Colliery & the North East
Free quotes | Same-week availability | ✅ Fully licensed & insured
Call Sophie’s Cleaning Company today to speak with our compassionate team and get the help you or your loved one needs — quickly, safely, and respectfully.
For Hoarders House Clearance In Shotton Colliery – County Durham and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
