Sophie’s Professional Hoarders House Clearance Service In Ushaw Moor – County Durham
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
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Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
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Sophie’s Hoarders House Clearance Service Ushaw Moor – County Durham
Client: Confidential (Requested Anonymity)
Location: Ushaw Moor, County Durham
Property Type: 2-Bedroom Terraced House
Service Provided: Hoarder House Clearance, Deep Clean, Biohazard & Odour Removal
Duration: 4 Days
Team Size: 4 Professional Cleaners
Client Rating: ⭐⭐⭐⭐⭐ (5/5)
Overview
In April 2025, Sophie’s Cleaning Company was contacted by the niece of an elderly woman living alone in Ushaw Moor, County Durham. The woman had struggled with both physical health and mental wellbeing for several years, which had resulted in severe hoarding throughout her home. Following a hospital admission, her family were left overwhelmed by the state of the property and unsure where to begin.
Environmental Health had issued a warning due to health and fire hazards, and immediate action was needed before the client could safely return home. Sophie’s Cleaning Company was called in for our specialist, non-judgemental, and sensitive hoarder clearance service.
Initial Assessment
During our free initial site visit, we observed the following challenges:
Heavy hoarding in all rooms: Hallways, bedrooms, and kitchen were filled with newspapers, bin bags, and broken furniture.
Unusable bathroom and kitchen: Plumbing fixtures were buried and unsanitary.
Rodent activity: Mouse droppings and gnawed food packaging in multiple areas.
Structural concerns: Damp and mould on walls, soft floorboards in the rear bedroom.
Fire risk: Only one narrow passage through the living room, with both exits blocked by clutter.
Emotional value: The home was full of handwritten letters, family memorabilia, and sentimental items mixed with the clutter.
It was clear this was not just a deep clean — it required a full hoarder clearance with a trauma-informed approach, plus biohazard safety procedures.
️ Our Process
At Sophie’s Cleaning Company, every hoarder clearance is handled with compassion, professionalism, and precision. Here’s how we approached the job in Ushaw Moor:
1. Consultation & Consent
We explained our process to the family, secured consent from the client’s social worker, and agreed to a step-by-step action plan that balanced urgency with care. A fixed quote was provided with no hidden fees.
2. Health & Safety Measures
Due to biohazards, our team operated in full PPE and followed strict safety protocols:
Ozone machines were used to neutralise odours before entry
HEPA air scrubbers reduced airborne bacteria and dust
All waste was bagged and labelled for licensed disposal
Biohazard zones (kitchen and bathroom) were cordoned off and cleaned last
3. Sorting & Removal
We cleared the home over 3 days, carefully sorting every item into the following categories:
✅ Keep: Important personal items, photo albums, pension letters, jewellery
♻️ Donate: Usable clothes, unopened household goods, books
️ Dispose: Infested soft furnishings, spoiled food, broken or soiled items
In total, we removed over 4.2 tonnes of clutter, with 3 skip loads handled by our registered waste partner. All documents and valuables were securely returned to the family.
4. Deep Clean & Disinfection
Once cleared, we completed a full sanitation clean:
Steam-cleaning of floors, skirting, and walls
Mould treatment in damp-prone areas
Kitchen deep clean, including degreasing and appliance disinfection
Bathroom sanitation, with descaling, bleach treatment, and odour control
Fogging treatment for air purification and neutralisation of lingering smells
Where appropriate, small repairs and safe reorganisation of furniture were done to prepare the property for reoccupation.
Results
By the end of the fourth day, the property had been fully cleared, deeply cleaned, and transformed:
The client’s home was declared safe and habitable by social services
All walkways and exits were accessible
The family recovered personal items they thought were lost forever
The emotional distress of returning home was significantly reduced
The client’s mental health team praised the discretion and empathy shown throughout the job
Client Testimonial
“We were absolutely devastated by the state of my aunt’s home and didn’t know how to help her without making it worse. Sophie and her team came in like angels. They didn’t judge. They didn’t rush. They just got on with it professionally and respectfully. The house is unrecognisable—in the best way. Thank you, from the bottom of our hearts.”
— Client’s Niece, Ushaw Moor
✅ Why Choose Sophie’s Cleaning Company?
Experts in Hoarder, Trauma & Deep Cleaning
Non-Judgemental, Discreet & Compassionate Service
️ Fully Insured, DBS-Checked & Trained Staff
♻️ Licensed Waste Carriers with Eco-Friendly Disposal
Locally Based in County Durham – Trusted by Families, Landlords & Councils
Do You Need Help With a Hoarding Situation in Ushaw Moor?
Whether you’re supporting a loved one, managing a tenancy, or facing a health order, Sophie’s Cleaning Company can help — with compassion, professionalism, and zero judgment.
Call Sophie’s Cleaning Company today
Proudly Serving Ushaw Moor and All of County Durham
For Hoarders House Clearance In Ushaw Moor – County Durham and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
