Sophie’s Professional Hoarders House Clearance Service In Whickham – Tyne And Wear
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
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Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
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Sophie’s Hoarders House Clearance Service Whickham
Client Type: Local Authority Housing Officer (Tenant Rehousing Case)
Location: Whickham, Tyne and Wear
Property Type: 1-Bedroom Ground Floor Council Flat
Service Provided: Full Hoarder Clearance, Biohazard Cleaning, Deep Sanitation & Odour Control
Project Duration: 4 Days
Team Size: 3 Hoarder Cleaning Specialists
Background
In August 2025, Sophie’s Cleaning Company was approached by a local housing officer in Whickham, Tyne and Wear. The case involved a vulnerable elderly tenant who had been living in hoarding conditions for over a decade and had recently been rehoused for health and safety reasons.
The housing association needed a professional and respectful team to enter the flat, safely remove hoarded waste, identify and preserve personal belongings, and restore the property to a standard where repairs could begin.
Objectives
Clear all hoarded materials, clutter, and perishable waste
Identify any documentation, valuables or sentimental items
Deep-clean kitchen and bathroom, both affected by biohazards
Address pest-related contamination and odour issues
Ensure the property was safe for housing maintenance teams
Initial Site Assessment
Upon inspection, our trained team noted the following:
Entry partially blocked by stacked furniture and bags of clothing
Kitchen appliances and counters buried under waste and packaging
Bathroom had not been used in several months — strong ammonia smell present
Extensive signs of mice activity, especially under the sink
Black mould visible in bathroom and behind living room furniture
No clear walkways or working utilities
We developed a 4-day clearance and cleaning plan with full PPE, biohazard protocols, waste handling permits, and post-clean documentation.
Step-by-Step Breakdown
Day 1: Safety Setup & Entry Creation
Site sealed off with warning signage
Team equipped with full PPE: respirators, suits, nitrile gloves, boots
Deployed air scrubbers to manage contaminated air quality
Established access through the hallway and kitchen
Coordinated skip drop-off and council-approved waste removal plan
Day 2: Hoarded Item Sorting & Removal
We used our trusted 4-Category Sorting Process to systematically separate and handle all items:
Category Action Taken
Keep/Recover Found and safely stored: ID cards, pension documents, keepsakes
Donate Small number of clean, unused clothing items
Recycle Paper, metal, cardboard, broken electronics
Dispose 3.9 tonnes of contaminated rubbish, food waste, and soft furnishings
✔️ Pest control team attended to inspect and bait affected areas
✔️ Mattresses and carpets removed and safely disposed of
Day 3: Deep Biohazard Clean & Mould Treatment
Kitchen decontaminated using BS EN 1276-compliant disinfectants
Bathroom scrubbed and disinfected — walls treated for mould and mildew
Applied anti-microbial fogging solution throughout the property
Deodorised entire flat using ozone treatment to eliminate long-term odours
Day 4: Final Detailing & Handover Report
Steam-cleaned remaining hard surfaces and tiled areas
Internal window cleaning and ventilation system check
Completed digital photo documentation (before & after)
Delivered clearance certificate and waste transfer documentation to housing team
⚠️ Key Challenges
Rodent infestation: Active droppings under kitchen units required immediate biohazard precautions
Access limitations: Initial access restricted to one room due to hoarded items stacked to ceiling
Delicate handling: Personal family photos, diaries, and important pension paperwork recovered and returned to the housing officer for safekeeping
✅ Outcome
Flat fully cleared of hoarded and hazardous material
Deep cleaning completed, leaving the space safe for contractors
Pest activity neutralised through coordination with pest control team
All recovered items securely stored and logged for client
Property handed over for scheduled repair and refurbishment
Client Testimonial
“Sophie’s Cleaning Company were excellent from start to finish. The level of care and respect shown in a very sensitive situation was outstanding. They worked quickly, communicated throughout, and delivered beyond expectation. We’ll be using their services again.”
— Housing Officer, Gateshead Council (Whickham Office)
Why Choose Sophie’s Cleaning Company for Hoarder Clearance?
✅ Specialist in hoarder clearance & biohazard cleaning
✅ Fully licensed & insured for hazardous waste disposal
✅ Based locally – covering Whickham and wider Tyne and Wear
✅ Respectful, discreet and trauma-informed cleaning approach
✅ Trusted by local authorities, families, landlords & care teams
Do You Need Help with a Hoarded Property in Whickham?
We understand how overwhelming it can be to face a hoarded home — whether for a loved one, a tenant, or an estate. Sophie’s Cleaning Company is here to help with a non-judgemental, fully discreet, and professional service from start to finish.
Serving Whickham, Gateshead, Newcastle, Blaydon & all of Tyne and Wear
Call Sophie directly
For Hoarders House Clearance In Whickham – Tyne And Wear and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
