Sophie’s Professional Hoarders House Clearance Service In Tyne and Wear
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
Please CLICK HERE to see a full list of our cleaning services
Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
Read what our customers say HERE
Sophie’s Hoarders House Clearance Service Tyne and Wear
Client: Private Landlord
Location: Tyne and Wear (Exact Location Confidential)
Service Provided: Full Hoarder House Clearance & Environmental Deep Clean
Property Type: Three-Bedroom Detached House
Team Size: 5 Specialist Operatives
Duration: 7 Days
Date Completed: July 2025
Company: Sophie’s Cleaning Company
Background
In July 2025, Sophie’s Cleaning Company was contacted by a private landlord in Tyne and Wear who had recently repossessed a property after a long-term tenant vacated under difficult circumstances. The tenant had reportedly suffered from undiagnosed hoarding disorder and left the property in a severely cluttered and unsanitary condition.
The landlord required a discreet, professional, and full-service clearance that would also prepare the home for future refurbishment. After an initial phone consultation, we arranged a site visit the next day.
Initial Assessment & Safety Overview
During the site inspection, we carried out a full Risk Assessment and Property Condition Report, taking care to note:
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Multiple rooms fully inaccessible due to floor-to-ceiling clutter.
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Accumulated general waste, food packaging, dirty clothing, and broken appliances.
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Signs of vermin activity (rodent droppings, urine trails, chewed boxes).
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Severe black mould in the bathroom and parts of the kitchen.
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Soiled furniture and mattresses soaked with unknown fluids.
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Unsafe flooring in several high-traffic areas.
We advised the landlord that the project would require biohazard treatment, licensed waste removal, and deep decontamination. Consent was given to proceed immediately.
Our Process: Step-by-Step Breakdown
We completed the clearance in four structured stages over the course of seven days, using a team of five trained operatives, all certified in biohazard cleaning, sharps disposal, and infection control.
✅ Stage 1: Property Stabilisation & Safety Preparation
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Full PPE (Tyvek suits, gloves, FFP3 masks) worn at all times.
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Air scrubbers and deodorisers installed to reduce harmful airborne particles.
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Pest control team brought in on Day 1 to assess and place baiting traps.
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All utilities shut off for safety during first 48 hours.
✅ Stage 2: Item Removal & Sorting
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Large-scale item removal conducted room-by-room:
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Over 7.3 tonnes of mixed waste removed.
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35 contractor-grade bin bags of general waste and expired food.
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4 large items recovered for restoration (wardrobe, chest of drawers, framed artwork).
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Sharps containers used to safely dispose of syringes and sharp objects found under beds and furniture.
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Any items with potential legal or sentimental value (documents, photographs, coins) were recovered, catalogued, and returned to the landlord.
✅ Stage 3: Deep Cleaning & Biohazard Decontamination
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Carpets removed and disposed of due to contamination.
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Walls and skirting boards scrubbed, steamed, and sanitised.
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Bathrooms and kitchen subjected to hospital-grade anti-viral and anti-fungal treatments.
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Severe mould on kitchen ceiling treated with specialist biocidal solution.
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Odour elimination carried out using ozone treatment, which neutralised persistent smoke, damp, and decay smells.
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All rooms fogged using electrostatic machines to ensure full microbial coverage.
✅ Stage 4: Final Preparation & Inspection
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Home left completely empty, safe, and sanitised, ready for renovation teams.
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Full photographic report supplied to the landlord (before & after documentation).
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Pest control follow-up scheduled for two weeks later.
Challenges Faced
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Health and Safety: Large quantities of rotting food, vermin waste, and mould meant heightened infection risks.
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Volume of Waste: Exceeded initial estimates — required two additional 14-yard skips.
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Access Restrictions: Some doors and windows were sealed shut with clutter. We removed and reinstalled door frames for safe access.
Despite these challenges, the project was completed on time and to the client’s exact specifications.
Results
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7.3 tonnes of waste removed and responsibly disposed of via licensed waste carriers.
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Full environmental deep clean completed, including:
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Decontamination
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Deodorisation
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Pest treatment coordination
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Property restored to a clean, safe and neutral state, suitable for tradespeople to begin repair work.
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Landlord estimated a 20% cost saving due to our bundled clearance and cleaning service compared to hiring multiple contractors.
Client Testimonial
“Sophie’s Cleaning Company exceeded every expectation. This was a very complex clearance with real health risks, but the team handled it professionally from start to finish. They worked with care, discretion, and determination. I won’t use anyone else for future clearances.”
— Private Landlord, Tyne and Wear
About Our Hoarder House Clearance Services
At Sophie’s Cleaning Company, we specialise in non-judgemental, discreet, and effective hoarder clearances across Tyne and Wear. Whether you’re a landlord, housing provider, or family member dealing with a loved one’s property, we treat every job with respect, confidentiality, and care.
Our services include:
✔️ Full Property Clearances
✔️ Hazardous Waste Disposal
✔️ Biohazard & Mould Remediation
✔️ Pest Control Coordination
✔️ Emotional Support & Family Liaison (if required)
✔️ Before-and-After Reports
Book a Free, Confidential Consultation
If you’re dealing with a hoarder property and don’t know where to start, we’re here to help. No judgment. Just results.
Serving Tyne and Wear & Surrounding Areas
For Hoarders House Clearance In Tyne and Wear and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
