Sophie’s Professional Hoarders House Clearance Service In Birtley – Tyne and Wear
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
Please CLICK HERE to see a full list of our cleaning services
Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
Read what our customers say HERE
Sophie’s Hoarders House Clearance Service Birtley – Tyne and Wear
Client: Private Family (Name Withheld for Privacy)
Location: Birtley, Tyne and Wear
Service Provided: Full Hoarder House Clearance + Deep Sanitisation
Property Type: Two-Bedroom Terrace House
Completion Time: 4 Days
Company: Sophie’s Cleaning Company
Background
In June 2025, Sophie’s Cleaning Company was contacted by a family living outside the area who had recently inherited a two-bedroom terraced property in Birtley, Tyne and Wear from a late relative. The family were aware that their loved one had been struggling with hoarding tendencies, but the full extent of the situation became clear only when they entered the home.
The house was significantly cluttered and required professional clearance and deep cleaning before it could be put on the market.
Initial Site Visit & Risk Assessment
Our senior cleaning specialist visited the property for an on-site assessment. We approached the situation with empathy and discretion, fully understanding the emotional weight these clearances often carry.
Findings:
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Floor-to-ceiling hoarding in both bedrooms, hallway, and kitchen.
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Rotten food in the kitchen and broken electrical appliances.
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General waste and organic material indicating rodent and insect activity.
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Strong odour throughout the property due to long-term waste accumulation.
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Signs of damp and mould in areas where ventilation had been blocked.
We produced a detailed Risk and Method Statement (RAMS), outlining the health and safety approach for our team, and walked the client through each step before starting the job.
Work Scope & Strategy
This hoarder clearance was managed in five structured phases, delivered over four full working days with a 3-person specialist team.
Phase 1: Preparation & Protective Measures
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Installed air purifiers and ozone machines to manage odours.
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Sealed off rooms to contain airborne dust and contaminants.
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Equipped all team members with full PPE (masks, gloves, suits).
Phase 2: Categorisation & Sorting
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Carefully sorted all items into:
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Keep (personal/sentimental items)
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Donate (charity/reuse)
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Dispose (general/rubbish/hazardous)
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Found and preserved:
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Family photographs
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Birth certificates
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War medals belonging to the late homeowner’s father
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Phase 3: Removal & Disposal
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Removed 4.2 tonnes of clutter and waste, including:
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17 bags of unsorted paper waste
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5 broken appliances (fridge, microwave, vacuum, etc.)
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Mould-contaminated clothing and bedding
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Used our licensed waste carrier partner to dispose of all rubbish responsibly at an Environment Agency-approved site
Phase 4: Deep Cleaning & Decontamination
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Kitchen and bathroom fully sanitised using anti-bacterial, anti-fungal, and odour-neutralising products.
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Biohazard areas treated with specialist disinfectants.
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Hard surfaces steam-cleaned; carpets shampooed and deodorised.
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Windows cleaned inside and out, restoring natural light to the property.
Phase 5: Final Inspection & Client Sign-Off
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A final walk-through revealed a transformed home—from unsafe and unsanitary to clean, clear, and ready for market.
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Client attended virtually via video call to inspect progress and was left “speechless with gratitude.”
Client Feedback
“I honestly don’t have the words. Sophie’s Cleaning Company didn’t just clear a house—they helped our family close a difficult chapter with dignity. Your team treated our loved one’s home with such respect. We’re truly grateful.”
– Client from Glasgow (Name Withheld)
Results
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Over 4 tonnes of clutter removed safely and ethically.
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Home returned to a clean, safe condition, suitable for valuation and sale.
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Key family items recovered and returned.
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No complaints or disruptions reported by neighbours—a testament to our discreet and respectful approach.
Aftercare & Support
At Sophie’s Cleaning Company, our service doesn’t end with a clean. We offered the client:
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Free advice on pest control follow-up and mould monitoring.
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Optional add-on: Post-clean property staging, in case they wished to stage the home for estate agent viewings.
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A digital folder of before-and-after photos (with permission) to support any probate or insurance documentation.
Why Choose Sophie’s Cleaning Company in Birtley?
We’re more than just a cleaning company—we’re problem solvers with heart. Hoarder house clearances require more than bin bags and mops. They require:
✅ Compassion
✅ Professionalism
✅ Experience in biohazard handling
✅ Full respect for your family’s privacy
We proudly serve Birtley and the wider Tyne and Wear area, offering non-judgmental support when you need it most.
Book a Confidential Consultation
If you or a loved one are facing a hoarding-related clean-up, we’re here to help—with care, not criticism.
Local to Birtley, Tyne and Wear
For Hoarders House Clearance In Birtley – Tyne and Wear and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
