Sophie’s Professional Hoarders House Clearance Service In Chopwell – Tyne And Wear
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
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Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
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Sophie’s Hoarders House Clearance Service Chopwell
Client: Adult Social Services (on behalf of elderly client)
Location: Chopwell, Tyne and Wear
Property: 2-Bedroom Semi-Detached House
Service: Full Hoarder Clearance, Deep Clean, Pest Control, Biohazard Cleaning, Odour Removal
Team: 4 Cleaning Specialists
Project Duration: 6 Days
Background
In August 2025, Sophie’s Cleaning Company was contacted by local Adult Social Services regarding an elderly resident in Chopwell, living in an unsafe hoarding environment. The individual had been hospitalised, and the goal was to make the property safe for either his return or future housing arrangements.
The home had become extremely cluttered over time — presenting serious fire, health, and mobility risks. Our role was to respectfully clear the property, identify any important belongings, and carry out a full deep clean that would allow further inspections by health professionals and property management.
Key Objectives
Remove all hoarded materials and general waste
Search for and preserve valuables, medications, identification, or documents
Perform thorough deep cleaning, including biohazard sanitation
Treat pest activity and rodent waste
Neutralise persistent odours caused by decay and dampness
Leave the property safe, accessible, and suitable for re-occupation or refurbishment
Initial Assessment Findings
Our team carried out an initial site visit under supervision by social services. Key observations included:
Front room and hallway: Completely inaccessible, blocked by stacked furniture, bags, and newspapers
Kitchen: Severe hygiene issues — rotting food, grease build-up, rodent droppings
Bathroom: Non-functional toilet, heavy limescale, signs of black mould
Bedrooms: One bedroom used solely for storage, the other was inaccessible
Odour: Intense and unpleasant due to damp, faeces, and rotting materials
Pests: Clear evidence of mice and insect activity in kitchen and under floorboards
This was classified as a Level 4 hoarding situation, requiring a structured and trauma-informed approach.
️ The 6-Day Step-by-Step Process
Day 1 – Setup and Safety Prep
All team members wore full PPE (hazmat suits, filtered masks, gloves)
Set up ventilation fans and odour neutralisers to make conditions safer
Organised external sorting and skip zones with clear signage (Keep / Dispose / Hazardous)
Installed mobile lighting for dark areas
Days 2–4 – Responsible Clearance & Sorting
Removed over 8 tonnes of waste and clutter including broken furniture, food waste, old newspapers, and damaged electricals
Items recovered for the client included:
Family photographs
Important documentation (passport, medical cards, pension letters)
Medications and valuables (hidden inside books and drawers)
Organised charity donations for clothing and small household items in usable condition
Engaged a local pest control service to treat rodent infestation and nesting areas
Day 5 – Deep Clean & Biohazard Remediation
Applied clinical-grade disinfectants on all hard surfaces
Steam cleaned flooring and walls to remove grime, bacteria, and lingering biological hazards
Mould removed in bathroom and around windows
Appliance exteriors cleaned, kitchen units disinfected (interiors too hazardous to preserve)
Entire property fogged using an anti-microbial mist for additional sanitation
Day 6 – Odour Elimination & Final Checks
Used an industrial ozone generator to neutralise persistent odours
Installed dehumidifiers to help reduce future damp build-up
Final inspection conducted with the referring social worker
Photos and clearance documentation prepared for safeguarding records
⚠️ Notable Challenges
Risk of structural instability in cluttered areas — special equipment used to stabilise items before removal
Emotional items discovered mid-clearance required sensitive handling and family involvement
Pest control had to be integrated mid-process due to rodent presence
Bathroom plumbing discovered to be faulty – flagged for maintenance by the council
✅ Results & Outcomes
Entire property successfully cleared and decontaminated
Property now safe for contractors or decorators to begin refurbishment
Sensitive materials returned to family or social worker
Proof of clearance, waste transfer notes, and before/after photos supplied
Social services extremely satisfied with the speed, discretion, and empathy shown by the team
Testimonial from Referring Social Worker
“We’ve worked with several companies in the past, but Sophie’s Cleaning Company stood out for their compassion, care, and professionalism. The team worked quickly without ever cutting corners. The home was unrecognisable afterwards — and the dignity shown to our client’s belongings was deeply appreciated.”
— J. Rowe, Adult Safeguarding Team, Tyne and Wear
Why Sophie’s Cleaning Company?
✅ Trauma-informed specialists in hoarding and deep cleaning
✅ Fully licensed waste carriers and biohazard-certified cleaners
✅ Trusted by families, social workers, landlords, and housing providers
✅ Based in Tyne and Wear, with fast response times and local knowledge
✅ Private, discreet, and non-judgemental service every time
Need Hoarder House Clearance in Chopwell?
If you or someone you care about is struggling with a hoarded home, Sophie’s Cleaning Company can help — with care, confidentiality, and professionalism. Let us take the burden off your shoulders.
Call us now
For Hoarders House Clearance In Chopwell – Tyne And Wear and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
