Sophie’s Professional Hoarders House Clearance Service In Durham
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
Please CLICK HERE to see a full list of our cleaning services
Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
Read what our customers say HERE
Sophie’s Hoarders House Clearance Service Durham
Client: Private Homeowner (Daughter of Occupant)
Service: Full Hoarder House Clearance & Deep Biohazard Cleaning
Company: Sophie’s Cleaning Company
Location: Durham, County Durham
Duration: 5 Days
Background
In the spring of this year, Sophie’s Cleaning Company was approached by a woman in her 30s who had recently moved her elderly father into assisted living. His three-bedroom semi-detached home in Durham had become dangerously cluttered after more than a decade of hoarding.
The family was overwhelmed and unsure where to begin. The home, once well-loved, had become uninhabitable — stacked with newspapers, broken furniture, unused appliances, and perishable food. Access to vital areas like the kitchen and bathroom was nearly impossible.
They turned to us for a compassionate, professional, and discreet clearance service.
Initial Site Visit & Assessment
Our trained team carried out a confidential and non-judgmental site inspection within 48 hours of the first call. The property had significant hazards that needed immediate attention:
Entire rooms were filled floor-to-ceiling with belongings, rubbish, and recyclables
Signs of rodent and insect infestation, especially in the kitchen
Soiled flooring and upholstery soaked with urine and mould
Broken windows, fire risks, and black mould across walls and ceilings
Prescription medication and sharp items scattered throughout the home
We created a bespoke clearance plan, coordinating with the family and ensuring valuable or sentimental items were preserved.
Step-by-Step Clearance & Deep Cleaning Process
Day 1: Safety Prep, Hazard Control, and Room Zoning
Our team arrived in full biohazard PPE, with filtered masks, gloves, goggles, and specialist tools
The property was divided into safe working zones for methodical progress
Pest control was called immediately after live rodent nests were found behind the oven and under floorboards
Windows and entryways were ventilated and cleared for safety
♻️ Days 2–4: Systematic Clearance and Responsible Disposal
Room-by-room, we removed more than 6 tonnes of clutter and contaminated materials, including:
Magazines and newspapers dating back to the 1980s
Rotten food, broken kitchen appliances, and water-damaged furniture
Soiled bedding, clothing, and rugs
Electronic waste and batteries
We sorted everything using our 3-step method:
Preserve (sentimental, important items)
Recycle/Donate (where safe and clean)
Dispose (hazardous/general waste)
All waste was removed using licensed carriers in accordance with Durham County Council regulations
Day 5: Deep Clean & Decontamination
Full deep clean using industrial-grade antimicrobial agents
Carpet and soft furnishing removal due to heavy contamination
Steam cleaning and disinfection of all hard surfaces
Mould remediation on bathroom tiles, skirting boards, and ceilings
Fogging and ozone treatment to neutralise lingering odours and pathogens
Final safety inspection and handover checklist
The Results
By the end of the project, the property was completely transformed.
Before:
❌ Unsafe to live in
❌ Severe hygiene and fire risks
❌ Emotionally distressing for the family
After:
✅ Clean, safe, and pest-free environment
✅ Odour neutralised, all surfaces disinfected
✅ House ready for refurbishment or resale
The homeowner’s daughter was visibly emotional during the handover. With the clutter gone, she said she could finally remember the house the way it once was.
Client Testimonial
“Sophie’s Cleaning Company changed everything for our family. They were kind, discreet, and absolutely thorough. I never once felt judged – only supported. We never could’ve done this without them.”
– Mrs. E. Marshall, Durham
Why Choose Sophie’s Cleaning Company?
✅ Hoarding and trauma-informed clearance specialists
✅ Licensed, insured, and environmentally responsible
✅ Non-judgmental and fully confidential service
✅ Biohazard-trained with advanced PPE and sanitation systems
✅ Trusted across Durham and County Durham for sensitive clearances
Serving Durham & Surrounding Areas
We help families, landlords, councils, and care teams with hoarder property clearances across Durham, including Belmont, Gilesgate, Newton Hall, and surrounding towns.
Call Sophie’s Cleaning Company today for a no-obligation, confidential consultation.
Let us restore safety, dignity, and peace of mind.
For Hoarders House Clearance In Durham and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
