Sophie’s Professional Hoarders House Clearance Service In Fair Moor – Northumberland
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
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Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
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- Bio-hazard Cleaning Service
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Sophie’s Hoarders House Clearance Service Fair Moor – Northumberland
Client: NHS Community Mental Health Team referral
Location: Fair Moor, Northumberland
Property Type: 2-bedroom bungalow
Service Provided: Full hoarder clearance, deep biohazard cleaning, pest management coordination, and aftercare follow-up
Duration: 6 days
Team Size: 4 trained specialists
Background
In May 2025, Sophie’s Cleaning Company was contacted by a support worker from the NHS Community Mental Health Team regarding a vulnerable adult client in Fair Moor, Northumberland. The client, in their late 50s, had been living in severe hoarding conditions for several years, largely unnoticed due to social isolation and mobility issues.
The living environment had become unsafe following a fall incident, prompting intervention from health services. The request was for a professional, discreet, and compassionate cleaning team capable of restoring the property to a habitable condition while working closely with healthcare staff and respecting the emotional attachment the client had to their belongings.
Initial Property Assessment
A pre-clearance site visit was carried out with consent from the client and their care coordinator. Key issues observed:
Severe hoarding in all rooms, especially the living room and kitchen
Piles of newspapers, boxes, unopened parcels, and household waste blocking doorways
Unusable kitchen appliances, with surfaces buried and contaminated
Rodent activity, including droppings and gnawed food packaging
Multiple trip hazards and restricted mobility access
Odour from decomposing organic matter and mould
Soiled textiles, adult incontinence pads, and other biohazardous waste present
The property was classified as a Level 4 hoarding case, requiring biohazard handling, pest control cooperation, and trauma-informed cleaning methods.
Step-by-Step Clearance Process
A 6-day phased plan was created, with sensitivity and client involvement as a central focus. The client remained on-site, and a daily progress review was held with the support worker.
Day 1 – Safety Set-Up & Risk Control
Assessed biohazard zones and blocked escape routes
Established clear zones for team movement and waste segregation
Secured all exits, checked for structural damage
Initiated light clutter removal to create basic access
Day 2 – Living Room Clearance & Sorting
Cleared layered paper waste and broken furniture
Sorted items into four categories: keep, store, recycle, and dispose
Recovered valuables including unopened mail, jewellery, and photographs
Set up pest traps and coordinated visit with a pest control contractor
Day 3 – Kitchen Clearance & Decontamination
Removed spoiled food, infested packaging, and broken crockery
Dismantled and disposed of an unsafe fridge and mould-covered shelving
Deep cleaned surfaces, tiles, walls, and floor using anti-microbial disinfectants
Began air purification process with industrial-grade ozone generators
Day 4 – Bathroom and Bedroom Decontamination
Cleared soiled materials and biohazards using clinical waste protocols
Disposed of unsalvageable bedding, clothing, and carpets
Recovered sentimental keepsakes and personal records (diary, birth certificate)
Sanitised all bathroom fixtures, treating for mildew and bacteria buildup
Day 5 – Deep Cleaning & Odour Control
Full steam clean of all hard surfaces and floors
Deodorised the property using enzyme-based fogging agents
Ventilated rooms and installed temporary air filtration units
Worked closely with support worker to help client reintegrate into their space gradually
Day 6 – Garden Tidy-Up & Final Review
Cleared external waste including rusted tools, discarded furniture, and bagged rubbish
Trimmed overgrown hedging around entryways
Delivered a “What We Found” inventory, listing preserved items and photographic records
Reviewed final clearance with the client and NHS worker to ensure satisfaction
Project Results
Feature Before Clearance After Clearance
Entry Access Blocked by piles of waste Fully accessible with clear walkways
Safety Conditions High fire, pest, and fall risks Risk-free and mobility-friendly
Hygiene Level Unsanitary, biohazardous Deep cleaned and disinfected
Emotional Environment Anxiety-inducing and isolating Calmer, more welcoming living space
Items Recovered Mixed and buried 50+ important personal items salvaged
Waste removed: Approx. 4.7 tonnes
Items recovered and stored: 50+ including family heirlooms and vital documents
Project completed on time and within budget: ✅
Client remained in their home with ongoing support: ✅
Client & NHS Feedback
“The team treated me like a human being, not a mess. They saved my photos, didn’t rush me, and I can finally sit in my own chair again.”
— Client, Fair Moor
“Sophie’s Cleaning Company approached this job with respect, empathy, and professional excellence. Their cooperation with our mental health team made this a sustainable success story.”
— NHS Care Coordinator, Northumberland
Why Clients Trust Sophie’s Cleaning Company
✅ Discreet and Trauma-Informed – We work respectfully with vulnerable individuals.
✅ Trained in Biohazard Clearance – Equipped for complex Level 4 hoarding cases.
✅ Partnership with Local Health Services – Trusted by care workers and support agencies.
✅ Full-Service Capability – From clearance to sanitisation, pest control, and aftercare.
Need Help With a Hoarder House Clearance in Fair Moor?
If you or someone you care for is struggling with hoarding in Fair Moor or surrounding areas in Northumberland, Sophie’s Cleaning Company is here to help — gently, safely, and respectfully.
Sophie’s Cleaning Company – Cleaning with Compassion, Clearing with Care.
For Hoarders House Clearance In Fair Moor – Northumberland and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
