Sophie’s Professional Hoarders House Clearance Service In Peterlee – County Durham
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
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Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
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- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
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- Deep clean & more…
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Sophie’s Hoarders House Clearance Service Peterlee – County Durham
Client: Housing Association (via tenant welfare referral)
Location: Peterlee, County Durham
Service Provided: Full Hoarder House Clearance & Deep Property Sanitisation
Property Type: 2-Bedroom Council Flat (First Floor)
Team Size: 4 Trained Clearance Specialists
Duration: 3 Days
Date Completed: June 2025
️ Background
In June 2025, Sophie’s Cleaning Company was contacted by a local housing association managing several properties in Peterlee, County Durham. One tenant, a man in his 60s with mental health and mobility challenges, had been quietly hoarding for over 15 years. Following a health and safety inspection prompted by concerned neighbours, the flat was declared unfit for habitation.
The housing association urgently needed the property cleared and sanitised so that social services could begin assisting the tenant with supported living arrangements. Time was critical — and the situation required professional, compassionate, and discreet handling.
⚠️ Challenges We Encountered
Severe clutter: Over 6 tonnes of accumulated newspapers, broken appliances, clothing, and food packaging
Biohazards: Rodent droppings, urine-soaked furniture, and black mould on internal walls
Blocked rooms: Entire bathroom and kitchen were completely inaccessible
Strong odours: Long-term decay, poor ventilation, and pest infestation had caused a deep-set stench
Safety risks: Fire hazards, trip hazards, and visible floor strain under the hoard
Our Step-by-Step Solution
1️⃣ Risk Assessment & Planning
Our trained team conducted an on-site visit within 24 hours. Working closely with the housing officer, we created a sensitive, health-and-safety-compliant action plan that balanced urgency with care.
2️⃣ Structured Clearance Process
Our team removed hoarded waste room-by-room, carefully navigating tight and unstable walkways
Contents were sorted into recyclables, general waste, biohazard materials, and recoverable items
Coordinated with licensed waste carriers for ethical disposal
Worked in full PPE due to biohazards and pest concerns
3️⃣ Sentimental Item Recovery
Despite the chaos, we recovered:
Tenant’s birth certificate and benefit paperwork
A photograph collection hidden beneath a collapsed wardrobe
A set of war medals belonging to the tenant’s late father
These were returned to the tenant’s care support worker, who was extremely grateful for our attention to detail.
4️⃣ Deep Cleaning & Sanitation
Once the flat was cleared, our specialists carried out a full decontamination, including:
Disinfection of all walls, floors, and touch points
Deep steam cleaning of carpets and hard flooring
Anti-microbial fogging treatment to remove embedded odours
Mould treatment in corners, ceiling, and behind furniture
Disposal of contaminated furniture and mattress with safety tags
5️⃣ Final Inspection & Housing Officer Handover
We completed a full walk-through with the housing officer, providing:
Before & after photos
A room-by-room clearance log
A certificate of cleanliness
Recommendations for damp-proofing and minor repairs
Client Feedback
“Sophie’s Cleaning Company delivered far more than we expected. What could have been a traumatic and unpleasant situation was handled with total professionalism and human compassion. The flat was cleared and made safe, on time and to a very high standard. We will absolutely use them again.”
— D. Jennings, Tenancy Support Officer, Peterlee Housing
Results Overview
Objective Outcome
Full clearance of hoarded materials ✅ 6.2 tonnes removed safely
Biohazards identified and neutralised ✅ All surfaces disinfected
Important documents/items recovered ✅ Returned securely
Deep clean and odour treatment ✅ Completed and certified
Job completed on time ✅ Within 3-day window
Why Sophie’s Cleaning Company?
Sophie’s Cleaning Company specialises in non-judgemental, discreet, and trauma-aware hoarder clearances across County Durham. Whether you’re a family member, landlord, housing officer or social worker, we provide safe, respectful solutions for even the most complex situations.
✅ Fully licensed and insured
✅ Compassionate, experienced staff
✅ Biohazard-certified cleaning available
✅ Same-week emergency response slots
Serving Peterlee & All Surrounding Areas in County Durham
Need urgent hoarder clearance or cleaning support?
Get in touch with Sophie’s Cleaning Company today for a confidential consultation and a fast, no-obligation quote.
For Hoarders House Clearance In Peterlee – County Durham and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
