Sophie’s Professional Hoarders House Clearance Service In Swarland – Northumberland
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
Please CLICK HERE to see a full list of our cleaning services
Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
Read what our customers say HERE
Sophie’s Hoarders House Clearance Service Swarland
Client: Private Homeowner (Name Withheld for Privacy)
Location: Swarland, Northumberland
Service: Full Hoarder House Clearance & Deep Clean
Duration: 5 Days
Team Size: 4 Professional Cleaners + 1 Specialist Organiser
Date of Project: May 2025
Background
In early May 2025, Sophie’s Cleaning Company was contacted by the adult daughter of an elderly gentleman residing in the village of Swarland, Northumberland. Her father, now in his late 70s, had developed compulsive hoarding disorder over several decades, resulting in a home that had become both emotionally and physically unmanageable.
The family had recently made the difficult decision to relocate their father to a supported living arrangement, and they required a respectful, discreet, and highly professional team to carry out a full property clearance and deep cleaning. It was crucial that the service be carried out with sensitivity and confidentiality, as the home was located in a close-knit rural community.
Initial Assessment
Upon receiving the call, our team scheduled a confidential in-person assessment within 48 hours. The property, a detached three-bedroom cottage, had been the gentleman’s family home for over 40 years. When we arrived, we were met with a scene typical of advanced hoarding:
Floor-to-ceiling piles of newspapers, magazines, and broken furniture
Multiple rooms inaccessible, including a completely blocked hallway and stairs
Rotting food waste in the kitchen and dining area
Signs of mould growth on walls and soft furnishings
Concerns of pest infestation, particularly rodents
A significant emotional attachment to many items, making it important to sort rather than simply dispose
We offered the family a structured 5-day clearance and sanitation plan, tailored to balance compassion and efficiency.
The Process
Day 1: Preparation & Zoning
Full health and safety risk assessment
Electricity and water supplies checked for safety
PPE distributed to all staff (including full coveralls, gloves, masks)
Home divided into zones for targeted clearance (living room, kitchen, bedrooms, hallway, loft)
Day 2: Waste Removal & Sorting
Over 3.5 tonnes of waste removed, including 12 full industrial skip bags
All items were categorised into:
Keep: personal items such as photographs, heirlooms
Donate: items in good condition, passed to local Northumberland charities
Recycle: newspapers, broken electronics
Dispose: contaminated materials, perishables, unsalvageable furniture
14 sealed boxes of personal keepsakes delivered to the family for storage
Day 3: Deep Clean – Kitchen & Bathroom
Professional degreasing of all kitchen appliances and surfaces
Removal of rotting food and sanitisation of cupboards
Full biohazard-level clean of bathroom (including descaling, mould treatment, and grout restoration)
Pest control inspection and rodent droppings safely removed
Day 4: Bedroom & Loft Clearance
Mattress and textiles removed in accordance with hazardous waste protocol
Full steam sanitisation of flooring and walls
Old clothing bagged for textile recycling
Loft cleared of 20 years’ worth of boxed clutter, old insulation, and rodent nests
Day 5: Finishing Touches
Carpet shampooing and deodorising
Wall washing and stain treatment
Fogging with antibacterial and anti-fungal agents
Final walkthrough with family for approval
Discreet removal of all cleaning vehicles and equipment to respect neighbourhood privacy
Challenges Faced
Emotional Complexity: Hoarding is a mental health condition. We liaised with the family’s mental health support worker to ensure we weren’t discarding anything of emotional significance without permission.
Physical Hazards: Rotten floorboards in the kitchen and unstable furniture posed safety issues, which were managed using our risk assessment protocols.
Confidentiality: Due to the tight-knit nature of Swarland village, we ensured unbranded vans and operated under strict privacy guidelines.
Outcome
The transformation was profound. What was once a dangerously cluttered and unhygienic property became a clean, safe, and respectful space, ready for resale or repurposing. The family expressed deep gratitude, and we’ve since been recommended to two other clients in the wider Northumberland area.
The client’s daughter commented:
“We were completely overwhelmed, but Sophie’s team handled everything with such kindness and professionalism. They gave us more than a clean house — they gave us peace of mind.”
Conclusion
This case underscores the unique combination of practical skill, emotional intelligence, and discretion required in hoarder house clearances. At Sophie’s Cleaning Company, we treat every job — and every person — with the dignity and care they deserve.
Whether it’s a one-room job or a full-property clearance, we bring the same standard of excellence, ensuring every home is handled with respect, compassion, and thorough professionalism.
For Hoarders House Clearance In Swarland – Northumberland and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
