Sophie’s Professional Hoarders House Clearance Service In Thornley – County Durham
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
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Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
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Sophie’s Hoarders House Clearance Service Thornley – County Durham
Client: Withheld for Privacy
Location: Thornley, County Durham
Property Type: 2-Bedroom Mid-Terrace House
Service Provided: Hoarder House Clearance, Deep Clean, Biohazard & Odour Remediation
Duration: 4 Days
Team Size: 4 Cleaning Technicians
Client Rating: ⭐⭐⭐⭐⭐ (5/5)
Background
In March 2025, Sophie’s Cleaning Company was contacted by the adult son of a retired woman living alone in Thornley, County Durham. Over the years, the client had developed a hoarding disorder that intensified following bereavement and health decline. The home had become completely overwhelmed with clutter, rendering several rooms unusable and creating serious safety concerns.
The family were emotionally distressed and unsure how to begin. After searching for a specialist hoarding clearance service, they reached out to our team — seeking compassion, efficiency, and professionalism.
The Challenges
During our initial walk-through, several key issues were identified:
Heavy hoarding throughout the home: Clothing, newspapers, food packaging, and various household items blocked walkways and doorways.
Kitchen and bathroom inaccessible: The kitchen counters and sink were buried under clutter. The bathroom had not been used properly in months.
Rodent activity: Mouse droppings, gnawed items, and nests were found in the pantry and under floorboards.
Strong odours and mould: The property had a persistent musty smell, with black mould found behind furniture and curtains.
Emotional sensitivity: The home was filled with personal items that held significant sentimental value to the family and the client.
This job required more than a standard clearance — it needed a trauma-informed, respectful approach, combined with skilled biohazard cleaning and waste management.
️ Our 5-Step Process
At Sophie’s Cleaning Company, we pride ourselves on delivering discreet, thorough, and non-judgemental hoarder clearances. Here’s how we transformed the home in Thornley:
1. Consultation & Planning
We provided a free, no-obligation consultation, where we met with the son and reviewed the property. We offered:
A detailed quote with clear pricing
A customised action plan with room-by-room targets
Reassurance about our respectful and confidential process
2. Site Preparation & Safety Measures
Our team arrived in full PPE due to the presence of biohazards and allergens. We prepared the site by:
Setting up ventilation and HEPA air scrubbers
Installing safety lighting in dark rooms
Securing valuable and confidential documents for the family
Marking safe exit points in case of emergency
3. Clutter Removal & Sorting
We tackled each room methodically, categorising items into:
✅ Keep – Family photographs, legal documents, heirlooms, jewellery
♻️ Donate – Clean clothing, books, unopened household goods
Dispose – Spoiled food, soiled textiles, broken items, biohazards
Over 4.3 tonnes of waste were removed over 3 days. All waste was handled by our licensed disposal partners, with full traceability and eco-compliant practices.
4. Deep Cleaning & Decontamination
Once the property was cleared, our team performed an intensive deep clean:
Mould remediation in the bathroom and behind furniture
Rodent droppings safely removed with biohazard protocols
Kitchen sanitisation – degreasing, disinfecting, and appliance wipe-down
Fogging with anti-viral and anti-bacterial solutions to remove odours and airborne contaminants
Carpet steam cleaning and upholstery refresh in living areas
We also installed pest deterrents to prevent future infestations and improved airflow by unblocking windows and vents.
5. Final Presentation & Family Walkthrough
On Day 4, we invited the family to inspect the home. The transformation was emotional — a property that once felt “lost” was now clean, organised, and safe again.
We provided:
A detailed Before & After Report
A full inventory of recovered items
Advice on maintenance and aftercare, including trusted local support services
Results
By the end of the project, the home was:
✅ Free of clutter, contamination, and pests
✅ Safe to live in with working bathroom and kitchen
✅ Restored to a clean and functional condition
✅ Filled with recovered personal belongings the family thought were gone
✅ Deemed suitable for the client to return with a care plan in place
Client Testimonial
“We honestly didn’t know what to do. The house had become dangerous, and emotionally, it was hard to even go inside. Sophie and her team were unbelievable — calm, respectful, and efficient. They didn’t just clear the house — they respected our family’s memories and gave my mum a fresh start. I can’t recommend them enough.”
— Client’s Son, Thornley
✅ Why Choose Sophie’s Cleaning Company?
Experts in Hoarder & Trauma Cleaning
Locally Trusted in County Durham
️ Fully Insured, DBS-Checked Staff
♻️ Licensed Waste Carriers & Eco-Friendly Disposal
Discreet, Compassionate, and Family-Focused Service
Need Help With a Hoarding Case in Thornley?
Hoarding is more common than people realise — and help is available. Whether you’re supporting a loved one, managing a tenancy, or need urgent assistance, Sophie’s Cleaning Company is here to help.
Call Today
Serving Thornley and All of County Durham
For Hoarders House Clearance In Thornley – County Durham and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
