Sophie’s Professional Hoarders House Clearance Service In Wallsend – Tyne And Wear
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
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Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
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Sophie’s Hoarders House Clearance Service Wallsend
Client: Daughter of Property Owner (Family Referral)
Location: Wallsend, Tyne and Wear
Property Type: 2-Bedroom Ground Floor Flat
Service Provided: Hoarder House Clearance, Deep Cleaning, Biohazard Waste Removal, Deodorisation
Duration: 5 Days
Team Size: 3 Operatives
Background
In July 2025, Sophie’s Cleaning Company was contacted by a woman whose elderly mother had recently been moved into assisted living. The family needed to clear and clean her former flat in Wallsend, Tyne and Wear, which had become severely cluttered over the years due to undiagnosed hoarding behaviours and deteriorating physical health.
The client was overwhelmed and didn’t know where to start. They wanted a compassionate and discreet team to handle the situation with care and professionalism.
Client Objectives
Clear all clutter and waste from the property
Search for sentimental items, personal documents, and family photographs
Deep clean and disinfect all rooms, especially the kitchen and bathroom
Remove biohazardous materials and pest traces
Eliminate long-standing odours
Provide photographic evidence for housing and social services
Initial Assessment
During our initial inspection, we found:
The front room was completely inaccessible, filled waist-high with newspapers, old clothes, plastic bags, and cardboard boxes
The kitchen had no usable surfaces, with rotting food, broken appliances, and evidence of mice
The bathroom showed signs of black mould and water damage
Bed linens and mattresses were soiled beyond recovery
Strong musty and organic odours filled the entire flat
Electrical sockets, radiators, and smoke alarms were blocked or buried
A custom 5-day plan was agreed, with a focus on safety, item recovery, clearance, and deep cleaning.
Step-by-Step Process
Day 1: Preparation & Safety Setup
Installed ventilation units to improve airflow
Staff equipped with full PPE (hazmat suits, gloves, boots, respirators)
Cleared a safe pathway into the hallway and kitchen
Skip delivered and legally placed for regulated waste removal
Day 2–3: Structured Hoarder Clearance & Sorting
We followed our Four-Phase Sorting Method to handle contents respectfully:
Category Action Taken
Keep Found: Birth certificates, letters, photo albums, pension forms
Donate A small selection of usable clothing and unopened household items
Recycle Cardboard, metal, glass, electronics
Dispose 4.2 tonnes of waste removed including perished food, soiled textiles, infested furniture
✔️ Recovered and returned personal items to family in sealed containers
✔️ Coordinated pest control visit for rodent activity detected in kitchen and bedroom
Day 4: Biohazard & Deep Clean
Kitchen and bathroom sanitised with EN-approved antimicrobial disinfectants
Removed contaminated mattresses and carpets
Mould cleaned from bathroom ceiling and behind fixtures
Fogging and ozone treatment used throughout the property to neutralise deep odours
Thorough scrub of all hard surfaces, including skirting boards, sockets, and door handles
Day 5: Final Detailing & Documentation
Polished all remaining hard surfaces
Internal windows and frames cleaned
Compiled full photo report for client and social worker
Supplied waste transfer documentation and hygiene clearance certificate
⚠️ Key Challenges
Sensitive nature of contents: The property contained private letters, family memorabilia, and fragile keepsakes. We worked closely with the daughter to preserve anything of sentimental value.
Active pest activity: Pest control measures were implemented mid-clearance due to signs of mice under kitchen units.
Poor air quality: Ozone generators and air scrubbers were essential to make the environment safe to work in.
✅ Results
Property cleared, cleaned, and odour-free within 5 working days
4.2 tonnes of waste professionally removed and disposed of
Valuable and sentimental items safely returned to the family
Biohazards fully sanitised and certified clean
Housing association given report and photographic evidence for closure
Client family able to begin the next chapter without stress or shame
Client Testimonial
“Sophie and her team were absolutely amazing. This was an emotional task, and I dreaded it, but they showed so much kindness and care. They handled everything with dignity and found so many important items I thought were lost forever. I can’t recommend them highly enough.”
— Emily S., Wallsend
Why Trust Sophie’s Cleaning Company?
✅ Local experts in hoarder clearance and biohazard cleaning
✅ Fully licensed and insured for waste removal
✅ Discreet and compassionate approach – no judgment, ever
✅ Trusted by families, landlords, housing associations and support workers
✅ Serving Wallsend, North Tyneside, and all surrounding areas
Need Help with a Hoarded Property in Wallsend?
Whether you’re dealing with a loved one’s home, a council flat, or a property left in distress, Sophie’s Cleaning Company is ready to help with compassion, professionalism, and total discretion.
Based in Tyne and Wear – serving Wallsend, North Shields, Tynemouth, Newcastle, and more
Call Sophie
For Hoarders House Clearance In Wallsend – Tyne And Wear and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
