Sophie’s Professional Hoarders House Clearance Service In West Pelton – County Durham
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
Please CLICK HERE to see a full list of our cleaning services
Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
Read what our customers say HERE
Sophie’s Hoarders House Clearance Service West Pelton – County Durham
Client: Name Withheld for Privacy
Location: West Pelton, County Durham
Property Type: 2-Bedroom End Terrace
Service Provided: Hoarder House Clearance, Deep Cleaning & Biohazard Waste Removal
Duration: 4 Days
Team Size: 4 Professional Cleaners
Client Feedback: ⭐⭐⭐⭐⭐ (5/5)
Background
In March 2025, Sophie’s Cleaning Company received an urgent referral from a housing officer in West Pelton, County Durham. A gentleman in his 70s, living alone, had been hospitalised, and the property he left behind was found to be in an extreme state of disrepair due to long-term hoarding behaviour. The home had become unsafe, uninhabitable, and posed a serious risk to both the occupant and anyone entering the property.
The family, struggling emotionally and physically with the scale of the issue, reached out for specialist, non-judgemental help. Our team was tasked with clearing, cleaning, and restoring the home to a liveable and sanitary condition.
Initial Challenges
When we arrived on site, the property was severely affected by:
Massive accumulation of clutter: Every room was filled with paper, boxes, furniture, and bags of unsorted items. Some rooms were inaccessible.
Hygiene and health hazards: Food waste, mould, rodent droppings, and soiled clothing were spread across the property.
Severe odour and lack of ventilation
Blocked utilities: The toilet was non-functioning, and the kitchen appliances were buried and rusted.
Risk of structural damage: Floors and skirting boards were warped due to water damage and long-term neglect.
️ Our Approach
At Sophie’s Cleaning Company, we understand that hoarder cases must be handled with more than just equipment—they require empathy, professionalism, and care.
1. Free Consultation & Risk Assessment
We began with a discreet, no-obligation consultation, which allowed us to fully assess the situation, reassure the family, and provide a transparent quote. We also worked closely with the housing officer to ensure that our approach aligned with safety guidelines and tenant welfare requirements.
2. Health & Safety Measures
Due to potential biohazards, we implemented strict safety protocols:
Full PPE (hazmat suits, gloves, masks, and safety boots)
Ozone machines for odour and airborne bacteria
Sealed waste bags and on-site sorting stations
Anti-viral fogging in high-contamination areas
3. Clearance Process
Over three days, our team sorted and removed over 4 tonnes of clutter. We categorised items into:
✅ Keep – documents, personal photos, family heirlooms
♻️ Donate – usable clothing, books, small furniture
Dispose – water-damaged, soiled, or infested items
We worked alongside the family to preserve items of emotional or financial value, giving them full control over final decisions.
4. Deep Clean & Restoration
Once cleared, we performed a top-to-bottom deep clean, including:
Steam-cleaning of carpets and soft furnishings
Anti-mould and mildew treatments for walls and ceilings
Full disinfection of the kitchen and bathroom
Pest deterrent applications in problem zones
Odour neutralisation with eco-safe fogging systems
Decontamination of all high-touch surfaces (light switches, handles, bannisters)
We also recommended minor repairs to ensure future safety and comfort.
Results
After four days, the transformation was astonishing:
The property was clean, odour-free, and habitable
The family could walk through the home for the first time in over a decade
Essential items—legal documents, photographs, even a lost wedding ring—were recovered
The housing officer cleared the property for safe return or transfer
The emotional relief from the family was overwhelming, with several members visibly moved by the transformation.
Client Testimonial
“We were completely overwhelmed and didn’t know who to turn to. Sophie and her team were professional, compassionate, and worked harder than we ever could’ve imagined. They treated our uncle’s home with dignity and respect. The house doesn’t just look clean—it feels peaceful again. We can never thank you enough.”
— Niece of the Client, West Pelton
✅ Why Choose Sophie’s Cleaning Company?
Specialists in Hoarder Clearance & Sensitive Situations
️ Fully Insured, DBS-Checked Staff
♻️ Licensed Waste Carriers – Ethical & Compliant
Discreet, Non-Judgemental Approach
Proudly Serving West Pelton & All of County Durham
Need Help With a Hoarding Situation?
Whether it’s a loved one, a tenant, or your own home, Sophie’s Cleaning Company is here to help. We provide discreet, respectful, and professional hoarder house clearances throughout County Durham, including West Pelton.
Call Sophie today
Locally Based – Trusted Across County Durham
For Hoarders House Clearance In West Pelton – County Durham and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
