Sophie’s Professional Hoarders House Clearance Service In Horden – County Durham
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
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Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
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Sophie’s Hoarders House Clearance Service Horden – County Durham
Client: Social Worker Referral (Vulnerable Adult Support Case)
Service: Hoarded Property Clearance, Biohazard Cleaning & Odour Removal
Location: Horden, County Durham
Duration: 3 Days
Team Size: 4 Hoarding Specialists + 1 Biohazard Technician
Background
Sophie’s Cleaning Company was referred by a local adult social care team to assist with a property in Horden, County Durham, that had become dangerously cluttered due to compulsive hoarding behaviour. The elderly resident had been temporarily moved into supported accommodation, and the property required urgent attention due to hygiene concerns, pest activity, and safety risks.
The goal was to clear, clean, and restore the home while recovering any important personal belongings that might assist in the client’s eventual return home.
The Situation
When we arrived, the one-bedroom terraced house was in an extreme hoarding state:
Narrow walkways had been carved through waist-high piles of rubbish, old newspapers, food packaging, and broken items
Rotting food and evidence of rodents in kitchen drawers, cupboards, and skirting boards
Bathroom was inaccessible due to hoarded items, with severe mould growth on tiles and walls
Personal documents, medications, and bank paperwork were mixed into piles of general waste
No ventilation—strong odours of decay, damp, and ammonia throughout
Fire exits blocked and electrical points buried under combustible materials
The local authority required immediate action to ensure the property could be safely assessed and potentially restored for the client’s return.
Our Methodical Approach
1. Discreet Assessment & Action Plan
Conducted a sensitive on-site risk assessment alongside the social worker.
Identified key hazards (biohazards, rodents, electrical dangers) and set a structured 3-day schedule.
Worked under strict confidentiality and with empathy, fully aware of the resident’s emotional attachment to the space.
2. Respectful & Efficient Clearance
Cleared over 110 bags of waste and clutter, including perishables, soft furnishings, and paper waste.
Carefully sorted and recovered critical documents, prescription medication, and photographs.
Removed all infested or unsalvageable items following licensed waste disposal protocols.
Identified key structural issues to be reported back to the housing team.
3. Deep Biohazard Cleaning & Sanitisation
Fully disinfected all surfaces with commercial-grade anti-viral and anti-bacterial solutions.
Steam-cleaned and treated mould in bathroom and kitchen areas.
Used ozone machines and HEPA air filtration units to remove deep-seated odours.
Applied insecticide and rodent treatment solutions to prevent further infestation.
4. Reporting & Aftercare
Delivered a full photographic report and inventory log of recovered items.
Provided a hygiene certificate confirming the property was safe for re-entry.
Offered weekly maintenance cleans to support the transition if the resident returned.
The Outcome
In just three days, Sophie’s Cleaning Company transformed the Horden property from a hazardous environment into a clean, safe, and respectful living space. The social care team was able to move forward with occupational therapy assessments, and the client’s family was grateful for the thoughtful recovery of meaningful items.
Social Worker Testimonial
“Sophie’s Cleaning Company were absolutely outstanding. They handled the job quickly, but more importantly, with sensitivity. The team showed genuine care for the person behind the clutter and treated the home with dignity. They’ve made a real difference to this individual’s recovery process.”
– Lisa M., Adult Social Worker, Horden, County Durham
Why Choose Sophie’s Cleaning Company?
✅ Experts in Hoarding, Biohazard & Sensitive Clearances
✅ Fully Licensed & Insured Waste Removal Team
✅ Trusted by Councils, Landlords & Social Care Professionals
✅ Discreet, Non-Judgemental, and Trauma-Informed Approach
Need Help With a Similar Situation in Horden or County Durham?
Call Sophie’s Cleaning Company today for a confidential quote and caring consultation.
Where others see a mess—we see a chance to restore peace, safety, and dignity.
For Hoarders House Clearance In Horden – County Durham and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
