Sophie’s Professional Hoarders House Clearance Service In Morpeth – Northumberland
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
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Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
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Sophie’s Hoarders House Clearance Service Morpeth
Client: Daughter of Former Resident
Location: Morpeth, Northumberland
Property Type: 3-Bedroom Detached Bungalow
Service Provided: Full Hoarder House Clearance, Deep Sanitation, Hazardous Waste Removal, Pest Control, Sentimental Item Recovery
Duration: 7 Days
Team Size: 5 Cleaning Technicians + 1 Team Lead
Background
Sophie’s Cleaning Company was contacted by a concerned daughter whose father had recently passed away, leaving behind a three-bedroom bungalow in New Morpeth, Northumberland. She explained that her father had struggled with hoarding for more than 15 years, and over time, the property had become increasingly uninhabitable, posing a health and safety risk to anyone who entered.
The house had not been visited in over a year, and the client was now the legal representative tasked with managing the estate. Her objectives were:
To safely clear the property of all accumulated items, rubbish, and biohazards
To recover important documents, photos, and a small antique collection
To prepare the home for an eventual sale or refurbishment
Initial Assessment
Our team conducted a thorough, in-person site survey. Key findings included:
The entranceway was nearly blocked, with stacks of unopened post, carrier bags, and broken furniture.
The living room and kitchen were filled waist-high with newspapers, expired groceries, broken electronics, and cardboard boxes.
A strong smell of ammonia, mould, and decay was present throughout the property.
The bathroom was inaccessible, with black mould, pooled stagnant water, and mildew growing on the ceiling.
The bedrooms were used entirely for storage, with clothes, bags, and household goods piled to head height.
Rat droppings, cobwebs, and insect nests were found in corners, cupboards, and under appliances.
The rear extension had suffered from water ingress, leading to collapsed plaster, damp floorboards, and signs of structural strain.
The client specifically asked us to look for an antique silver clock, a lockbox with documents, and her late mother’s wedding ring.
Based on the scale of waste, biohazards, and structural concern, we designated the job as a Level 4 (Severe) Hoarder House Clearance.
️ Project Breakdown – Day-by-Day
Day 1: Safety Preparation & Initial Access
All technicians wore full PPE including respirators, suits, gloves, and steel-toe footwear.
Pathways were cleared through the hallway and into the living room and kitchen, removing over 100 bags of mixed domestic waste.
Immediate hazards were addressed: removed loose shelving, secured damaged power sockets, and cordoned off the rear extension.
Installed industrial air scrubbers to begin ventilating ammonia and mould spores.
Day 2: Kitchen Biohazard Clearance
Cleared multiple rusted appliances, decaying food waste, and insect-infested cupboards.
Fridge/freezer removed under strict biohazard protocol due to decomposition and rodent activity inside.
Treated entire kitchen with enzymatic disinfectants and antimicrobial fog.
Safely disposed of over 1.2 tonnes of unsalvageable items including crockery, soft furnishings, and ruined pantry goods.
Found a sealed biscuit tin under the sink with personal letters and receipts dating back to 1980.
Day 3: Living Room Excavation & Salvage
Removed broken chairs, damp magazines, smoke-stained curtains, and packaging.
Treated all surfaces for nicotine staining and rodent urine.
Located and preserved a small antique silver mantle clock wrapped in a cloth behind an old stereo.
Pulled up carpet and underlay due to rot and fungal contamination.
Day 4: Bathroom Decontamination & Bedroom 1
Carefully excavated materials from the bathroom—towels, magazines, and plastic tubs.
Used mould-specific treatment on walls and ceiling; professionally removed cracked tiles and damp plaster.
Bedroom 1 cleared of clothing, cardboard boxes, and rusted filing cabinets.
Under a chest of drawers, our team located a small metal lockbox containing a birth certificate, pension papers, and the title deeds—returned to client.
Day 5: Bedroom 2 & Rear Extension
Bedroom 2 cleared of more than 30 bags of clothing and miscellaneous clutter.
Retrieved a wooden jewellery box with several rings, including the late mother’s wedding ring, still in its original pouch.
Extension assessed for safety: minor flooring collapse, damp-affected timber, and heavy ceiling mould. Cleared only surface debris; deeper structural work flagged for later specialists.
Day 6: Loft & Garden Area
Loft accessed and cleared using temporary flooring boards for stability.
Removed insulation contaminated with rodent nesting material.
Retrieved family photo albums, a collection of postcards, and war medals in a sealed container.
Garden shed also cleared—removed old tins of paint, rusted garden tools, and collapsed shelves.
Applied pest deterrent and cleared brambles growing into the kitchen window from outside.
Day 7: Whole-Property Deep Clean & Odour Remediation
Full interior steam-clean of hard surfaces, including radiators, switches, and skirting boards.
Applied ozone treatment in three cycles to remove smoke, decay, and ammonia odours from the walls and floorboards.
Final inspection with the client on site, presenting before/after images and a documented inventory of all recovered valuables.
Waste disposal certificates, pest treatment report, and cleaning summary delivered for insurance and legal purposes.
⚠️ Key Challenges & Solutions
Rodent Activity & Droppings: Our licensed pest team treated all active zones and sealed access points to prevent future entry.
Structural Instability: Areas of water damage were stabilised and reported to the client; our team worked only within safe, supported zones.
Sentimental Recovery: Through careful, item-by-item clearance, we recovered all three key items the client had asked us to find.
Emotional Toll: The client chose not to re-enter the property until the work was complete. We provided daily updates and preserved anything potentially valuable or meaningful.
✅ Results
After seven days of intensive work, the once-unsafe, heavily hoarded property was transformed into a clean, secure, and accessible space. More than 7.2 tonnes of waste were responsibly removed, and the property was left pest-free and odour-neutral, ready for survey and sale.
All requested items were recovered—including the silver clock, legal documents, and wedding ring—alongside additional family keepsakes and photos.
Client Testimonial
“The emotional weight of walking back into that house was too much for me. Sophie’s Cleaning Company took care of it all with such respect and care. I honestly didn’t expect them to find the wedding ring. But they did. I’ll never forget their kindness.”
— Client, New Morpeth
Conclusion
Hoarder house clearances are rarely just about cleaning—they’re about compassion, discretion, and helping families through difficult transitions. At Sophie’s Cleaning Company, we approach every job with professionalism, respect, and deep care.
Proudly Serving New Morpeth and the Entire Northumberland Region
Fully Confidential | Biohazard Certified | ❤️ Judgement-Free & Empathetic
Need Help With a Hoarded Property in New Morpeth?
You’re not alone. Whether it’s for probate, a loved one’s legacy, or a fresh start, Sophie’s Cleaning Company is here to help—discreetly, respectfully, and thoroughly.
Contact us today for a confidential, no-pressure consultation.
For Hoarders House Clearance In Morpeth – Northumberland and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
