Sophie’s Professional Hoarders House Clearance Service In Seaham – County Durham
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
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Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
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Sophie’s Hoarders House Clearance Service Seaham – County Durham
Client: Granddaughter of former homeowner (name confidential)
Location: Seaham, County Durham
Service Provided: Full Hoarder House Clearance + Deep Cleaning & Odour Removal
Property Type: 2-Bedroom Ground Floor Flat
Team Size: 3 Cleaning & Clearance Technicians
Duration: 3 Days
Date Completed: April 2025
️ Background
In April 2025, Sophie’s Cleaning Company was contacted by a young woman who had inherited her late grandfather’s flat in Seaham, County Durham. Sadly, the property had fallen into disrepair due to hoarding, which had built up over a decade. The family needed the home cleared and professionally cleaned so they could either renovate or put it on the market.
The client described feeling overwhelmed, anxious, and unsure of where to start. She had tried to enter the property herself but found it unsafe and emotionally distressing. She reached out to us after being recommended by a neighbour who had used our services in the past.
❗ Challenges
Heavy accumulation of newspapers, clothing, electricals, and packaging
Biohazard concerns including mould, rodent droppings, and expired food waste
Strong odours present throughout the home due to lack of ventilation and organic decay
Blocked access to the second bedroom and bathroom
Time-sensitive clearance, as a surveyor was due within five days
Our Solution: Step-by-Step
1️⃣ Initial Assessment & Plan of Action
We conducted a same-day assessment and gave the client a full breakdown of the clearance plan, timelines, and cost. We walked through safety measures and how we’d ensure sentimental items were preserved. The client was visibly relieved to be in capable hands.
2️⃣ Careful Sorting & Item Recovery
Our team carefully sorted through the property, categorising items into:
Keep & sentimental (photos, military medals, documents)
Recyclables & general waste
Contaminated waste requiring PPE handling
We successfully recovered:
Framed family photographs
WWII service medals
A collection of handwritten letters dating back to the 1940s
3️⃣ Full House Clearance
Cleared over 5.8 tonnes of mixed waste and clutter
Emptied the entire property including wardrobes, drawers, loft space, and kitchen units
Coordinated with Seaham council-registered waste carriers for compliant disposal
Ensured all rooms were made accessible for the first time in years
4️⃣ Professional Deep Clean & Deodorisation
Once cleared, we carried out a full deep clean and sanitation, including:
Carpet and hard floor scrubbing and steam cleaning
Wall, skirting board, and ceiling wipe-down with anti-bacterial solutions
Mould treatment in bathroom and hallway
Ozone treatment to fully neutralise deep-set odours
Disinfection of kitchen and bathroom areas using food-safe sanitiser
5️⃣ Final Walkthrough & Aftercare Advice
We invited the client back for a final walk-through. She was overwhelmed with emotion — she hadn’t seen the property looking this clean and fresh in over 10 years. We also offered guidance on post-clearance damp prevention and minor repairs.
Client Testimonial
“I was completely overwhelmed by the state of the flat and didn’t know where to turn. Sophie and her team were not only professional but kind and respectful from the start. They treated my grandad’s things with care, gave me time to process, and truly transformed the property. I cannot recommend them enough.”
— H. Wallace, Seaham
Summary of Results
Objective Outcome
Safe removal of hoarded waste ✅ 5.8 tonnes cleared in 3 days
Sentimental items recovered ✅ Medals, photos, personal letters preserved
Deep clean & disinfection ✅ All rooms sanitised, mould removed
Odour neutralised ✅ Full ozone fogging treatment completed
Client satisfaction ✅ 5-star review + social media referral
Why Sophie’s Cleaning Company?
Hoarding clearances are more than just cleaning jobs — they’re emotional, delicate, and often urgent. At Sophie’s Cleaning Company, we specialise in non-judgemental, trauma-informed, and fully licensed house clearances across County Durham. From the first phone call to the final walkthrough, we treat each property — and person — with respect, care, and dignity.
✅ Fully insured & licensed
✅ Discreet & confidential
✅ Compassionate, trained professionals
✅ Emergency slots available
Based in County Durham – Proudly Serving Seaham & the North East
Need help with a hoarded property? Call Sophie’s Cleaning Company today for a free consultation. Let us take the weight off your shoulders.
For Hoarders House Clearance In Seaham – County Durham and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
