Sophie’s Professional Hoarders House Clearance Service In Sunderland – Tyne And Wear
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
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Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
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Sophie’s Hoarders House Clearance Service Sunderland
Client Type: Family (Adult Daughter of Deceased Owner)
Location: Sunderland, Tyne and Wear
Property Type: 3-Bedroom Mid-Terrace House
Service Provided: Full Hoarder Clearance, Deep Cleaning, Biohazard Sanitisation, Pest Control & Odour Removal
Duration: 5 Working Days
Team Size: 4 Operatives
Background
In early August 2025, Sophie’s Cleaning Company was contacted by a woman from Sunderland, whose father had recently passed away. She had inherited his three-bedroom home in Hendon but was shocked by the condition when she gained access.
The property was heavily hoarded, with rooms inaccessible, food waste dating back years, and signs of rodent activity. The emotional toll of discovering her childhood home in this condition made it impossible for her to tackle the task alone.
She reached out to us after searching for a professional, compassionate cleaning company experienced in hoarder house clearances — and that’s exactly what we delivered.
Objectives
Clear the entire home of hoarded belongings, waste, broken furniture, and unsalvageable items
Identify and preserve family photos, financial documents, and sentimental items
Deep clean all surfaces, especially biohazard-affected areas (bathroom, kitchen, floors)
Neutralise long-standing odours
Prepare the property for probate valuation and eventual sale
Initial Assessment
During our initial site inspection, we noted:
Front room, hallway, and stairwell blocked with stacked boxes, furniture, and newspapers
Kitchen and utility room overrun with rotting food, infested packaging, and grease
Bathroom featured mould, a blocked toilet, and bodily fluid stains
Bedrooms being used solely for storage – beds buried under items
Evidence of mice and rats, particularly in the kitchen cupboards and loft
Strong ammonia-like odour throughout, especially on warmer days
We advised the client to allow 5 full working days, and we assigned a team of 4 trauma-trained operatives.
Our 5-Day Clearance & Cleaning Process
Day 1: Set-Up & Hazard Management
Team donned full PPE including hazmat suits, FFP3 respirators, gloves, and protective footwear
Installed air scrubbers and ozone machines to reduce bacteria and improve air quality during work
Secured the property, checked for structural issues, and established skip access
Began clearing walkways for safe navigation
Day 2–3: Full Clearance of Hoarded Contents
We worked methodically, room by room, using our 4-Zone Categorisation System:
Category Action Taken
Keep Found and preserved: passport, legal paperwork, heirloom jewellery, photo albums
Donate Several unopened boxes of clothes and kitchen items (given to local charity)
Recycle Electronics, books, and scrap metal taken to licensed facilities
Dispose Over 7.5 tonnes of contaminated, unsalvageable waste removed via licensed carrier
✔️ Special care was taken to respect privacy and avoid discarding valuables
✔️ Rodent nests removed from behind kitchen appliances and under floorboards
✔️ Loft cleared and treated for pests
Day 4: Deep Cleaning & Biohazard Treatment
Entire property cleaned with EN1276-rated disinfectants
Steam cleaning carried out on all hard flooring, skirting boards, and doors
Kitchen appliances and counters decontaminated (some beyond salvage)
Bathroom sanitised, mould treated, and fixtures scrubbed
Biohazards including human waste and pest droppings safely removed
Professional ozone fogging treatment carried out to eliminate deep odours
Day 5: Final Touches & Client Handover
Final detailing of all accessible surfaces
Window frames, light switches, sockets, and radiator covers cleaned
Floors hoovered, wiped down, and deodorised
Property aired out and ready for probate inspection
Client provided with:
Before & after photographic report
Waste transfer documentation
Hazardous material certificate
Pest control and cleaning summary report
⚠️ Notable Challenges
Emotional weight of the job — the client was grieving and overwhelmed. We maintained full compassion and transparency throughout
Pest contamination — rodent droppings and nesting required collaboration with a licensed pest control partner
Extensive waste volume — over 7.5 tonnes removed across five days
Odour control — long-standing saturation required double ozone treatments
✅ Final Results
Entire home restored to a safe, clean, and accessible state
Sentimental and important belongings recovered and returned to the family
No visible pest activity or remaining biohazards
Odours neutralised
Property now ready for surveyors, estate agents, and probate
Client Testimonial
“I honestly don’t know what I would’ve done without Sophie’s team. They handled everything with such kindness and professionalism. They saved items I thought were lost forever, and the house was unrecognisable when they were done. Thank you for turning such a painful task into something manageable.”
— L. Hunter, Sunderland
Why Choose Sophie’s Cleaning Company?
✅ Specialists in hoarded home clearance, trauma-informed cleaning, and sensitive environments
✅ Fully insured & licensed waste carriers
✅ Discreet, non-judgemental, and respectful
✅ Local to Sunderland and Tyne & Wear
✅ Trusted by families, landlords, housing officers, and legal professionals
Need Help With a Hoarded Property in Sunderland?
Whether you’re dealing with a loved one’s estate, preparing a rental for new tenants, or trying to reclaim your own space — Sophie’s Cleaning Company is here to help. We deliver expert clearance and deep cleaning with zero judgment and full discretion.
Serving Sunderland, Seaham, Ryhope, Washington, and the wider Tyne & Wear region
Call Sophie
For Hoarders House Clearance In Sunderland – Tyne And Wear and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
