Sophie’s Professional Hoarders House Clearance Service In Wheatley Hill – County Durham
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
Please CLICK HERE to see a full list of our cleaning services
Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
Read what our customers say HERE
Sophie’s Hoarders House Clearance Service Wheatley Hill – County Durham
Client: Confidential (Name Withheld)
Location: Wheatley Hill, County Durham
Property Type: 2-Bedroom Mid-Terrace
Service: Full Hoarder House Clearance, Deep Clean & Biohazard Remediation
Duration: 4 Days
Team Size: 4 Professional Cleaners
Client Satisfaction: ⭐⭐⭐⭐⭐ (5/5)
Background
In April 2025, Sophie’s Cleaning Company was contacted by a concerned neighbour on behalf of a vulnerable adult in Wheatley Hill, County Durham. The resident, a man in his late 60s, had been struggling with mental health issues and social isolation, which had led to severe hoarding over the past decade.
The property had become unsafe, attracting complaints due to odours and pest activity. Social services were preparing to intervene, but before any support could be provided, the home needed to be made safe, clear, and sanitary. That’s where we came in.
Initial Conditions & Challenges
Upon our site assessment, we identified multiple critical issues:
Extensive clutter: Items blocked windows, radiators, and even the front door.
Biohazards: There were signs of rodent infestation, mould, decaying food, and human waste.
Utilities inaccessible: The kitchen sink and bathroom were unusable.
Fire and fall hazards: Narrow, unstable walkways through piles of belongings.
Emotional distress: The occupant was hesitant and embarrassed, requiring a calm, trauma-informed approach.
️ Our Step-by-Step Process
At Sophie’s Cleaning Company, we understand that clearing a hoarder’s home isn’t just about removing rubbish—it’s about restoring dignity and safety. Our approach was sensitive, respectful, and methodical.
1. Free Consultation & Planning
We conducted a free, confidential site visit and provided a detailed quote the same day. We also created a step-by-step plan to:
Protect the resident’s dignity
Preserve important items
Ensure safety throughout the process
Minimise disruption to the neighbourhood
2. Safety First: PPE & Precautions
All cleaners wore full PPE, including masks, gloves, and disposable suits. Our team used:
Ozone generators to neutralise odours and airborne pathogens
HEPA-filtered vacuums to control dust and allergens
Biohazard disposal kits for contaminated waste
3. Clutter Removal & Sorting
The property was cleared over 3 days, with items carefully sorted into:
✅ Keep – sentimental items, personal records, legal paperwork
♻️ Donate – clothing, books, clean reusable furniture
️ Dispose – unsanitary or irreparably damaged items
We recovered valuable documents and personal mementos that the resident had believed were lost forever.
Over 3.5 tonnes of waste were removed using licensed waste carriers, with full documentation provided to the council.
4. Deep Cleaning & Sanitisation
Once cleared, the home was thoroughly cleaned:
Steam cleaning of floors and upholstery
Disinfection of kitchen, bathroom, and bedroom surfaces
Anti-mould treatment applied to walls and ceilings
Rodent-proofing areas with known infestation risks
Odour neutralisation using eco-friendly solutions
We replaced broken toilet parts and reconnected the washing machine to allow the client to begin using essential facilities again.
5. Aftercare & Support
We completed a full post-service report with before-and-after photos and a cleaning checklist. We also provided local mental health resource contacts and offered optional follow-up support.
The Results
The property was transformed from a hazardous environment to a safe, liveable space.
The resident was able to remain in their home, supported by social services.
Community complaints ceased, and the resident received a wellness referral.
The transformation was described by the local support worker as “life-changing.”
Client Testimonial
“I was so ashamed to let anyone see the house, but Sophie and her team never once made me feel embarrassed. They were calm, respectful, and worked so hard. I can walk around my home again. I don’t feel trapped anymore. I owe them more than just thanks.”
— Client, Wheatley Hill
✅ Why Sophie’s Cleaning Company?
Experienced in Hoarder & Trauma Cleaning
Locally Based in County Durham – We Know the Area
️ Fully Insured, DBS-Checked Staff
♻️ Licensed Waste Carriers – Ethical Disposal Guaranteed
Non-Judgemental, Confidential & Professional Approach
Need Help With a Hoarding Situation?
If you or someone you know is overwhelmed by hoarding, help is available. Sophie’s Cleaning Company offers discreet, respectful, and effective hoarder house clearances across Wheatley Hill and the wider County Durham area.
Call Today for a Free Consultation
For Hoarders House Clearance In Wheatley Hill – County Durham and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
