Sophie’s Professional Hoarders House Clearance Service In South Hetton – County Durham
Sophie’s House Clearance and cleaning provide honest and reliable cleaners for all your housework chores in homes. Everything we do is designed to serve your specific needs with speed, convenience and quality.
At Sophie’s House Cleaning we have a proud reputation as the No.1 choice for Hoarders House Clearance Service, offering a professional recommended service to people across the North East.
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Our Cleaning Services Include:
- End of tenancy clean
- One off house clean
- After builders clean
- Emergency clean
- Trauma clean
- Spring clean
- Move in/out clean
- Hoarders House Cleaning Service
- Bio-hazard Cleaning Service
- Student Accommodation Cleaning Service
- Deep clean & more…
Read what our customers say HERE
Sophie’s Hoarders House Clearance Service South Hetton – County Durham
Client: Anonymous (elderly male, referred by Adult Social Care)
Location: South Hetton, County Durham
Service Provided: Full Hoarder Clearance & Deep Sanitation Clean
Team Size: 3 Hoarder-Clearance Specialists + 1 Supervisor
Duration: 4 Days
Date of Completion: April 2025
We were contacted by a social worker on behalf of a vulnerable elderly resident in South Hetton. The gentleman had lived alone for over 15 years and was suffering from complex mental health and hoarding issues. Every room in the property, including the loft and outdoor storage areas, was severely impacted by accumulated items, waste, and signs of structural neglect.
The home was deemed unsafe by County Durham Adult Social Care due to:
Fire risks from blocked exits
Unhygienic conditions from decaying waste
Structural strain from overloaded upper-floor rooms
Main Challenges
Floor-to-ceiling clutter in the kitchen, bedrooms, and hallway
No working plumbing due to bathroom obstruction and backed-up waste
Presence of vermin (mice and insects) and foul odours throughout
The property had not been cleaned in over 10 years
The client had deep emotional attachment to random and decayed items, requiring a sensitive, trauma-aware approach
Our Process
Free Site Visit & Risk Assessment
Sophie and the lead supervisor visited the property to assess safety, estimate required resources, and coordinate with adult care workers. A customised clearance and cleaning plan was created in alignment with safeguarding protocols.
Item Identification & Sorting
We worked alongside the client’s appointed care advocate to carefully identify and retain sentimental or valuable items like war medals, photographs, and letters. Everything else was categorised for responsible disposal, recycling, or pest-contaminated removal.
Structured Clearance
Over 4 days, our trained team:
Cleared over 6.5 tonnes of hoarded material
Used full PPE and clinical-grade disinfectants
Coordinated multiple skip exchanges with licensed waste handlers
Installed temporary pest control deterrents
Professional Deep Clean
Once cleared, we carried out a full property sanitation:
Deep-cleaned carpets, floorboards, and walls
Removed built-up grease and mould in the kitchen and bathroom
Fogged the home to neutralise long-standing odours and kill airborne bacteria
Restored access to plumbing and heating appliances
Aftercare & Support
We provided the social care team with a before-and-after photo report and detailed cleaning checklist. The client was overwhelmed with emotion upon seeing the transformation and said he finally “felt like he could breathe again.”
Client Feedback
“From the very first conversation, Sophie and her team showed nothing but respect, patience, and professionalism. What they achieved in just four days felt like a miracle. The house is no longer a danger zone — it’s a home again.”
— Client’s Care Advocate, County Durham Adult Services
Results at a Glance
Objective Outcome
Full clearance of hoarded material ✅ Completed in 4 days
Pest-affected zones sanitised ✅ Fogged & disinfected
Access to key areas restored ✅ All rooms made safe
Client belongings recovered ✅ Over 50+ items saved
Emotional and trauma-informed care ✅ Rated 5 stars by family and care team
Why Choose Sophie’s Cleaning Company?
We specialise in non-judgemental, discreet hoarder house clearances across County Durham. Whether working with families, landlords, or adult social services, our team provides sensitive, safe, and respectful service — always.
Serving South Hetton & Beyond
Need help with a hoarded property?
Contact Sophie’s Cleaning Company for a free, confidential quote and see how we can restore dignity and safety to your space.
For Hoarders House Clearance In South Hetton – County Durham and surrounding areas contact Sophie’s Cleaning Company for a free no obligation cleaning quote!
sophiescleaningcompany@yahoo.co.uk
07762469165
